I have an MSc offer at KCL, my current uni (royal holloway) need to provide me with: provisional degree certificate, official letter on header paper, and a transcript they deem final. I have one module unmarked (even taking i get 0/100 I would have the grades for my MSc).
For the last month I have been trying to get my department(EPMS) to provide me with these 3 documents, with no success. They don't reply to my emails, and when calling the office, they tell me to wait to the end of the week for a response, still no responses ...
So I raised a formal complaint with my Uni, long story short "Academic Investigations team will be taking no further action at this stage", they have just forwarded my complaint to the EPMS manager, I don't know what to expect, and there is only another month until the deadline (and start) of the MSc course.
What do I do now, I've been actively trying to get updates/help for a month, with absolutely no progress from my department?!