Years of Funding

Hi,

I've applied for student finance for the next academic term, which has been approved. However, I received an email from SFE which stated that I've already used 2 years of funding.

This seems like a mistake as I've only ever taken 1 year of funding. My current student loan balance is less than if I had taken two years of funding, even with all the interest that it has accumulated.

Who should I contact to query this? Also, if I pay off my current student loan balance completely, will I be able to apply for the extra year of funding? I'm asking this as I'm planning to switch to the integrated Masters of my course, if I do well enough in the second year.

Thanks in advance for your advice.

SY