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Progressing and monitoring cases that are allocated to the unit in a timely manner and in accordance with current policy and guidelines.
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Liaising with partners which might include Immigration Removal Centres, Social Services, legal representatives, healthcare professionals and others.
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Managing information on spreadsheets and when needed be able to interpret and extract information from a database.
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Monitoring and managing incoming correspondence and responding to internal and external partners / clients both by email and formal letter. Some drafting might be required.
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Telephone call handling; complying with all GDPR requirements and safeguarding personal data.
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Ensuring data accuracy is maintained on internal management systems.
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Proving administrative support by undertaking administrative tasks, such as: file movement, logging correspondence and dealing with customer enquiries.
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Engage in ongoing learning and Development.
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