Tesco right to work problem

I recently applied for a job at Tesco's for to work as a Tesco colleague. When I try to do the check I get the message " You have already initiated your right to work, please ensure you have followed the instructions in the email." What does this mean? I have done the right to work check for a previous job application at Tesco which was unsuccessful.

You'll just have to follow the instructions given to you in the email.

Although you previously submitted the information about works to right they obviously requested it again just because probably it's another job application you done.

I know the system should automatically see that you have already done it but it is how things are.

You could possibly contact them about it and see what they say about whether you should resubmit the required information.

There are no other instructions in the email. It just says to complete the right to work check and then when I try to do it the message pops up and I can't do the right to work check. Should I just assume that my right to work check is done because I did it in a previous job application at Tesco's which was unsuccessful?