I never received my GCSE certificates, the school provided a royal mail tracking number but when I checked with Royal mail they claimed that this number was fake and did not exist and the item was never posted. I have told this to my school and even had a meeting with the governors but they stick with their claim that the item has been posted and they don't understand why it's not in Royal mail's records. They have also kept stretching it out and trying to delay responding at all costs forcing me to have to repeatedly call and email them in order to get hold of them. They said as a goodwill gesture they would offer to reimburse 50% of the cost of the certificates.
I'm not satisfied with the outcome as we had also paid for signed for delivery and their argument seems bogus to me. Do you guys think its a good idea to make a complaint to the department of education or take them to small claims court? Thanks!