The problem and bug of Imperial college new application portal "My Imperial"

I have submitted my PhD application, and I also invited my referees to submite their recommendation letters. However, the status in "my Imperial" portal still didn't update, showing they still not submitted. At the same time, even if they submitted their letters again and again, and even though the web shows they have submitted successfully, once they refreshed the recommendation letter submission webpage, showing their letters still need to be submitted.

Since deadline for president scholarship is approaching (two days left), what should I do?

Reply 1

sooncheer

OP

6

Here is my portal
my side.png

Here is my supervisor's portal (submitted successfully)

However, once they refresh the web, or re-clicked the link again, the web still shows as below
their side2.png

Reply 2

gjd800

20

Referees can send them by email to the admissions team instead. I know this because I've sent off 5 different ref letters for my own students in the past couple of weeks.

Reply 3

sooncheer

OP

6

Original post by gjd800

Referees can send them by email to the admissions team instead. I know this because I've sent off 5 different ref letters for my own students in the past couple of weeks.

Thanks for your advice! Should my referees send the letter to "[email protected]", or to the specific PhD Administrator, or department or faculty's admission group?

Reply 4

gjd800

20

Original post by sooncheer

Thanks for your advice! Should my referees send the letter to "[email protected]", or to the specific PhD Administrator, or department or faculty's admission group?

That email address with yoyr name and proposed programme :smile:

Reply 5

sooncheer

OP

6

Original post by gjd800

That email address with yoyr name and proposed programme :smile:

Thanks!!!

Reply 6

eraserpencil

8

Original post by sooncheer

I have submitted my PhD application, and I also invited my referees to submite their recommendation letters. However, the status in "my Imperial" portal still didn't update, showing they still not submitted. At the same time, even if they submitted their letters again and again, and even though the web shows they have submitted successfully, once they refreshed the recommendation letter submission webpage, showing their letters still need to be submitted.

Since deadline for president scholarship is approaching (two days left), what should I do?