Transferring courses in year 1

Hi all,

Looking for some guidance really. Daughter is a fresher and generally really happy at Bath but not massively enjoying her course. She's doing Biochemistry and so obviously a lot of it is new as its not a typical A level subject.
She's been quite emotional about it all which is hard for a parent from a distance!
Not entirely sure if it the course topics she's not enjoying, the overwhelm of independent study (and not having a clue what she's meant to be doing) or the fact that she's actually finding it quite a challenge.
But for the first time ever, she actually feels quite unmotivated to study and so is getting herself stressed over assignments etc.
She's reached out by email to her tutor over something she's struggling with but they've not replied so she feels like she can't contact them again but I think she should?
One of the things she's considering is maybe that she'd prefer to study natural sciences or potentially single honours pharmacology.....is 6 weeks in likely to be too late to transfer?
Any guidance on who or how she should reach out for help / support?

Thanks in advance from an anxious parent that wants to help but not interfere!