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Annoying customers
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God do I hate customers who reckon they know the job better than you.
I actually hate customers who say well you used to do that, the girl last week did it for me. NO she didn't so you can quit bare face lying.
Example: Working at boots, You CANNOT part pay points off your advantage card and cash. Say you wanted to buy something for a tenner and you have 900 points on your advantage card, you can't give me a pound and that's cool. I don't know where customers get this idea that they can do this, it's never been allowed as far as I know, it was never allowed when I was there and it's not allowed now. Then you will get some customer saying well they do it at X branch or a girl did it in this store last weekend. I'd always want to say to them STOP LYING! I don't think you can physically do it on the till either even if you were allowed.
Some customers have such a cheek. I don't know how the think it's ok to behave in such ways. Shouting and screaming gets you what you want? No it will just get you banned from the store.
Oh and another thing, please teach your children that it's not acceptable to pull things off the shelves, rip things open or sliver all over toys then put them back on the shelves.
I remember one women let her kid hold on to an iggle piggle teddy all round the store. She came to the till with other things and at the end I said I need to take the teddy over the counter just for a second so I can quickly scan the price. She said oh no we're not buying it I just let her have a hold of it to keep her quiet. She hands me this teddy back covered in slivers and crumbs, I was so disgusted. I felt like giving her in trouble, how would she like to buy a toy for her child that another child has pawed all over, slivered and put germs all over it. Disgusting.
I actually hate customers who say well you used to do that, the girl last week did it for me. NO she didn't so you can quit bare face lying.
Example: Working at boots, You CANNOT part pay points off your advantage card and cash. Say you wanted to buy something for a tenner and you have 900 points on your advantage card, you can't give me a pound and that's cool. I don't know where customers get this idea that they can do this, it's never been allowed as far as I know, it was never allowed when I was there and it's not allowed now. Then you will get some customer saying well they do it at X branch or a girl did it in this store last weekend. I'd always want to say to them STOP LYING! I don't think you can physically do it on the till either even if you were allowed.
Some customers have such a cheek. I don't know how the think it's ok to behave in such ways. Shouting and screaming gets you what you want? No it will just get you banned from the store.
Oh and another thing, please teach your children that it's not acceptable to pull things off the shelves, rip things open or sliver all over toys then put them back on the shelves.
I remember one women let her kid hold on to an iggle piggle teddy all round the store. She came to the till with other things and at the end I said I need to take the teddy over the counter just for a second so I can quickly scan the price. She said oh no we're not buying it I just let her have a hold of it to keep her quiet. She hands me this teddy back covered in slivers and crumbs, I was so disgusted. I felt like giving her in trouble, how would she like to buy a toy for her child that another child has pawed all over, slivered and put germs all over it. Disgusting.
Cyril*Sneer
Some customers have such a cheek. I don't know how the think it's ok to behave in such ways. Shouting and screaming gets you what you want? No it will just get you banned from the store.
Some customers have such a cheek. I don't know how the think it's ok to behave in such ways. Shouting and screaming gets you what you want? No it will just get you banned from the store.
Unfortunately in shops I have worked in shouting and screaming does get you what you want.
Princesschickenbelly
Unfortunately in shops I have worked in shouting and screaming does get you what you want.
Yes it is true. I have been shouted at and treated disgustingly by some customers because I follow company policy only for a tm or supervisor to come over completely undermine me in front of the customer, not follow policy or procedures just so the customer leaves happy. Hate that.
However, there have been more occasions when 'customers' have been asked to leave the store and been escorted out by security. More recently I have heard that a few people have been banned for aggressive behaviour towards staff.
I wish that stores would stand by their staff and follow company policy.
22KT22
I have things like that too... I've had a customer argue that we charge £1.30 for a pot of tea and that we must have put it up etc... I turnt round and said it's been £1.50 for as long as ive worked here which is 2 years. It's rather annoying... actually i didn't have any annoying customers Saturday 
I get customers a bit like that. They will come in and ask for a burger that we dont do. I will explain that to them that we dont do that burger and they are like "you used to do that burger. I came in and had one the other week" I am like "you cant have done, we stopped doing that burger months ago"
Lizia
When I worked on shop floor, people would grab me to ask me a question, or feel it acceptable to slap my arse.
You do know you can take people to court for that right?
I work in waitrose,
one women came in at half past three on a Sunday and wanted a meat roasting joint, and when told her I was sorry but we don't have any ad that none. Came in the delivery that morning she demanded to talk to the manager.
There's also this women who is really slow and a bit dippy but she decided to take a load of bags for life, se did get a rater large shouting at from my asm m
for that one though,
I hate customers! I like my shift cause most of it is when te shop is closed though
one women came in at half past three on a Sunday and wanted a meat roasting joint, and when told her I was sorry but we don't have any ad that none. Came in the delivery that morning she demanded to talk to the manager.
There's also this women who is really slow and a bit dippy but she decided to take a load of bags for life, se did get a rater large shouting at from my asm m
for that one though,
I hate customers! I like my shift cause most of it is when te shop is closed though
Lizia
Ditto. I once had two Polish men come up to my counter. One looked about 26, and if he'd been alone I probably wouldn't have IDed him. But because he had a guy with him who looked about 20ish, company policy saidI had to see ID from the second guy. After a long argument about the matter (made worse by them pretending not to understand what I was saying, despite being perfectly fluent moments before), I called my supervisor. Who OKed the sale instantly. What the **** happened to "if you say No, we say no"?! I wasn't saying no just for kicks, it was company policy that I'm repeatedly reminded of every few weeks. Just because my supervisor was in a ****** mood with me already, she deliberately went over my head just to embarrass me in front of the customers.
That is ****! I would have been so angry. and the worst thing is you just got to carry on smile and serve the next person who you just know is going to ask oh what was that about??
Oh and I do hate the 'comedy sayings' I am not even going to repeat them as I know all retail workers will know what I am speaking about.
You hear the same sayings every day and each person will think they are so original and witty. You then have to give a fake little laugh and a smile hahaha NOT!
I am about to start a new job in retail and I am preparing myself for the annoying customers.
I have decided now that I'm not taking crap off customers.
This is possibly the wrong/worst attitude to have for a retail job but just because you work in retail it does not mean you are paid there to take **** and quite possibly clean it up when someone thinks its acceptable to dump in the changing rooms.
Do you ever hear yourself apologising for things that are really not your fault? I used to do it all the time and I'd think why are you sorry you don't make the rules? You have to stand on the front line saying I'm sorry about that when you don't a **** at all.
Some customers are just too up their own arse you really feel like telling them to **** off and shop at harrods if you think your so special. Or why don't you get your servants to do your shopping so you don't have to come into contact with the riff raff who walk the high street?
I have to get all this customer hate out of me I think.
I work in Somerfield.
We have a self-serve coffee machine, which most people are able to use fine, however we get customers who will come in, fill the cups with hot water, and think it's fine to just take them without paying, and they say 'you're going to charge me for hot water' and our reply is 'each cup cost us 28p' I even had a lady yesterday fill one with milk and didn't want to pay for it. Nothing is free!!
I hate it when I pack for someone, and then they take it all out and re-pack it!!
Last week we had a drunk tramp sit on our paper stand outside the door, take his trousers down and wee on it. It was so disgusting, we had to get the police over to remove him as he refused to move.
We also have this regular customer who comes in every evening, he's about 90 and will always find something to complain about. Normally it's about how we keep increasing the price of cigarettes, and how they're 5p cheaper in so and so shop. We've just learned to either ignore him or ask him to speak to the government as they're the ones that set the prices, not us!!
And the smelly people are awful, you can smell them from the other end of the shop, no-one wants to serve them, and we all just try and avoid them.
Another customer favourite is seeing some reduced bread for example, picking up a loave without a reduced sticker on and taking it to the checkouts. I scan it in, it comes up at full price. They say 'oh no, they're reduced to 37p' No, they're not, only the ones that actually have a reduced sticker on are, you cant pick and choose, they're reduced because they run out soon!! Grr...
I am leaving on Sunday, can't wait for my last shift
We have a self-serve coffee machine, which most people are able to use fine, however we get customers who will come in, fill the cups with hot water, and think it's fine to just take them without paying, and they say 'you're going to charge me for hot water' and our reply is 'each cup cost us 28p' I even had a lady yesterday fill one with milk and didn't want to pay for it. Nothing is free!!
I hate it when I pack for someone, and then they take it all out and re-pack it!!
Last week we had a drunk tramp sit on our paper stand outside the door, take his trousers down and wee on it. It was so disgusting, we had to get the police over to remove him as he refused to move.
We also have this regular customer who comes in every evening, he's about 90 and will always find something to complain about. Normally it's about how we keep increasing the price of cigarettes, and how they're 5p cheaper in so and so shop. We've just learned to either ignore him or ask him to speak to the government as they're the ones that set the prices, not us!!
And the smelly people are awful, you can smell them from the other end of the shop, no-one wants to serve them, and we all just try and avoid them.
Another customer favourite is seeing some reduced bread for example, picking up a loave without a reduced sticker on and taking it to the checkouts. I scan it in, it comes up at full price. They say 'oh no, they're reduced to 37p' No, they're not, only the ones that actually have a reduced sticker on are, you cant pick and choose, they're reduced because they run out soon!! Grr...
I am leaving on Sunday, can't wait for my last shift
pimpom
I work in Somerfield.
We have a self-serve coffee machine, which most people are able to use fine, however we get customers who will come in, fill the cups with hot water, and think it's fine to just take them without paying, and they say 'you're going to charge me for hot water' and our reply is 'each cup cost us 28p' I even had a lady yesterday fill one with milk and didn't want to pay for it. Nothing is free!!
We have a self-serve coffee machine, which most people are able to use fine, however we get customers who will come in, fill the cups with hot water, and think it's fine to just take them without paying, and they say 'you're going to charge me for hot water' and our reply is 'each cup cost us 28p' I even had a lady yesterday fill one with milk and didn't want to pay for it. Nothing is free!!
That really must get on your nerves. Do you let these people take the milk or hot water? I suppose there is probably nothing you can do apart from snatch it off it and then someone ends up with 3rd degree burns!
People do the strangest things, I had a man in buying 4 boxes of chocolates, he wanted them in 4 seperate bags! Now there might have been a reason for this but 4 boxes would have fitted perfectly into 1 bag. I was tempted to say I'm sorry but I'm not giving you 4 bags as thats bad for the environment but you all know 'customer is always right!' pppffttt!
Try working in a Supermarket that is open 24 hours and see what happens at closing time. We are open for 24 hours from Monday Morning at 8AM until Saturday Night at 10PM. We also shut at 4 on Sundays. Trying to get customers out is a nightmare. "You're open 24 hours though, you can't be closing". 
Cyril*Sneer
That really must get on your nerves. Do you let these people take the milk or hot water? I suppose there is probably nothing you can do apart from snatch it off it and then someone ends up with 3rd degree burns!
People do the strangest things, I had a man in buying 4 boxes of chocolates, he wanted them in 4 seperate bags! Now there might have been a reason for this but 4 boxes would have fitted perfectly into 1 bag. I was tempted to say I'm sorry but I'm not giving you 4 bags as thats bad for the environment but you all know 'customer is always right!' pppffttt!
People do the strangest things, I had a man in buying 4 boxes of chocolates, he wanted them in 4 seperate bags! Now there might have been a reason for this but 4 boxes would have fitted perfectly into 1 bag. I was tempted to say I'm sorry but I'm not giving you 4 bags as thats bad for the environment but you all know 'customer is always right!' pppffttt!
They're carrier bags - they hardly cost the company anything and appease the customer! Why bother getting annoyed by it?
Longorefisher
They're carrier bags - they hardly cost the company anything and appease the customer! Why bother getting annoyed by it?
I am thinking about the environment. They fitted perfectly into 1 bag.
Longorefisher
They're carrier bags - they hardly cost the company anything and appease the customer! Why bother getting annoyed by it?
On top of the environment thing, where I work, we are always running short on bags (particularly large bags) because management are a little slow sometimes. It does cost the company money, especially when buying in bulk. Why do you think more and more shops are starting to charge for them?
Nick_000
Try working in a Supermarket that is open 24 hours and see what happens at closing time. We are open for 24 hours from Monday Morning at 8AM until Saturday Night at 10PM. We also shut at 4 on Sundays. Trying to get customers out is a nightmare. "You're open 24 hours though, you can't be closing".
To be honest I never got the whole 'open 24 hours' thing; if a shop decides to advertise to customers that they're open 24 hours, why then close at 10pm - just say CLOSE AT 10PM.
Toxic Tears
To be honest I never got the whole 'open 24 hours' thing; if a shop decides to advertise to customers that they're open 24 hours, why then close at 10pm - just say CLOSE AT 10PM.
Because it is open 24 hours... From 8 on Monday morning til 10 on Saturday night... It is open far more than it is shut. You're getting it confused with something that is open 24/7 which they never claimed.
Nick_000
Because it is open 24 hours... From 8 on Monday morning til 10 on Saturday night... It is open far more than it is shut. You're getting it confused with something that is open 24/7 which they never claimed.
But 8am - 10pm from mon to sat is still not 24 hours.
why not just say open 8am - 10pm mon to sat to avoid confusion.Toxic Tears
But 8am - 10pm from mon to sat is still not 24 hours. why not just say open 8am - 10pm mon to sat to avoid confusion.
why not just say open 8am - 10pm mon to sat to avoid confusion.Because that means the shop closes at 10 PM Monday and re-opens 8 AM Tuesday!
The meaning is very clear. People can't read signage and realise that Sunday trading laws only permit six hours trading on a Sunday.
hobo06
On top of the environment thing, where I work, we are always running short on bags (particularly large bags) because management are a little slow sometimes. It does cost the company money, especially when buying in bulk. Why do you think more and more shops are starting to charge for them?
Cyril*Sneer
I am thinking about the environment. They fitted perfectly into 1 bag.
To be honest, the actions of one person will not impact the environment at all. Those bags may be re-used in other applications etc.
Some people like their delicate items to be well protected. Also, per unit bags are very cheap! Especially when brought in bulk.
Longorefisher
To be honest, the actions of one person will not impact the environment at all. Those bags may be re-used in other applications etc.
Some people like their delicate items to be well protected. Also, per unit bags are very cheap! Especially when brought in bulk.
Some people like their delicate items to be well protected. Also, per unit bags are very cheap! Especially when brought in bulk.
But the idea is to get as many people recycling as possible. It's the long term effect people are worried about, not the short term effect based on one person.
And what I meant about buying bags in bulk, when you consider the amount of customers served in one day, and add up the number of bags wasted each day, those numbers soon add up very quickly. I don't know of exact numbers, but I'm sure if someone did the maths, the amount of money that could be saved per year if bags weren't wasted would be surprisingly high. In large companies, it would look as though it barely makes a dent in their profits, but then take into consideration money wasted in other areas (which I'm sure most places are also working on to cut down), that money could be much better spent. It's the long term effects that really make the difference.
As for delicate items, where I work we used to have to wrap things in bags, but our store has now started ordering in recycled tissue paper to use. It does the job a lot better, and also goes much further compared to bags. A great money saver.
When I worked in a charity shop, we had lots of very awkward customer. People were always trying to get money knocked off items that were 50p! Or complaining that £2 for a second hand designer top was far to expensive and charities were getting greedy.
I also once had a man come in, put on a bright green mini skirt and showed me his willy... thankfully I left for uni that month XD
I also once had a man come in, put on a bright green mini skirt and showed me his willy... thankfully I left for uni that month XD
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