I work in a train station too, it's awful.
Hardly anyone ever bothers to say please or thank you,
You're bombarded by a constant stream of really really stupid questions
The customers see absolutely nothing wrong with screaming at you at the top of their lungs or swearing at you if everything is not to their liking because that's perfectly acceptable behaviour of course...
And god forbid there's a train cancelled - it's always all 100% MY fault personally, I planned the cancellation specifically to spite them so obviously it's fine to have a go at me, there's absolutely no reason to differentiate between me, selling tickets on the station and people who work in train control rooms cancelling trains.
I don't know where this strange breed of awful customer comes from, I would never in a million years dream of behaving like them, I just don't understand it