i work in a call centre, its horrific the amount of idiots who call up, my boilers broken - have you switched it on? oh no sorry bye, or how its my personal fault that youve drilled through a powercable and your house is in the dark now means you cant see your tacky council house furniture at least, people call up bang on about there problem for 10 minutes then say when can i have someone out? well your name and address would be handy first thanks, people who argue when they get the wrong number, people who think i have a magic wand to summon carers or technicans to there every non emergency whim, i once had a woman complain for 20 minutes about how she needed an engineer out that very minute because her sky wasnt working, at 4am on a sunday.