Annoying customers

There's two problems with the books:

1) The pricing guide has us price the books based on what type of book is is (hardback or paperback, as well as fiction, autobiographical, etc), as well as the size (not how many pages, but whether the height of the book is small or large), which is ridiculous.

2) A few other charity shops sell them for cheaper.

However, our shop has the advantage of having the highest quality and biggest range of books. The pricing isn't even THAT bad. Some people just like to cause a fuss really. One woman came in once, looked at a rail by the wall, and went "Are these discount clothes?" and I told her that they weren't, they were shirts and skirts. She then went "Oh, because I just bought this EXACT shirt from [other charity shop] for EXACTLY half the price". There was absolutely no reason for her to tell me this, as she already had the shirt. We get a few people who just complain about the prices, often to get a price cut.

I can't believe anyone would have the nerve to haggle/complain about price at a charity shop!! if they can't afford something or don't like the price, just dont buy it.

Soooo many stories, the shop I work at had completely ran out of pennies so I politely explained this to every customer and 99.9% were ABSOLUTELY FINE with this; in fact most of them gave me a look as if to say "Why would I be bothered over a penny?!" Anyways, I get this one lady who was so rude from the start, no please or thank-you. I owned her something like 81p so I explained we had run out of pennies and she goes "WHAT, you have WHAT?" So I explained again and she makes a huge scene shouting at me cause I didn't have a ****ing penny. I told her I'd look in the other tills to see if they had pennies in but in the end I just went into the staffroom and got a penny from my purse. I've also been called a c*** which is always nice. The worst people are the ones who don't say please or thank-you, it drives me crazy!

Give her 82p instead!! The store must have made a few extra pence because of this, so surely they wouldnt have minded!! Some people are so rude, and it makes me pretty cross too, manners cost nothing you know!! We ran out of eggs round Christmas, God did I get it in the neck!! Obviously we are being paid to be abused - amateur insulters try it on the professional insulted!!

Yeah, true - I did actually do that from the start but then was told to just ask if not getting the penny was okay and like I said 99.9% of people don't care or just ask me to put a penny (when I get one) into the charity box, which I did. But yeah, some people are SO rude. One man made me cry haha. Where do you work?

Sainsburys. To be fair, most customers are OK, but I find that the old people are extremes - the majority are friendly, and brighten the day (many are probably lonely, but many are really good characters,) but a lot of the rude people are either the older or the mid-20's I find. If people are rude, I don't try, I hate small-talk as it is but do make an effort to chat to the customers if they want it. If people are rude, I resort to transactional talk, polite, but with as little said as possible!! Where do you work?

I told her I'd look in the other tills to see if they had pennies in but in the end I just went into the staffroom and got a penny from my purse.

I'd have made some sarcastic remark about the fact that that penny must make all the difference to her finances.

I'd have made some sarcastic remark about the fact that that penny must make all the difference to her finances.

Sure it's only a penny, but I got a biiiig Coca Cola money box, and I dump change in there that's a 20p or smaller, or just random shrapnel, so I appreciate all change :P

It can actually, for some people that 1p could be the difference for them buying their weekly bread or not.

Look, everyone is entitled to correct change, the comment I made was in situations where the customer is being excessively rude, for which there is never an excuse, even if they have a valid point.

The majority of the jobs I have held are customer facing, in the above scenario, I'd be far more likely to do everything I could for a customer who says something along the lines of 'Sorry to be a pain, but I have to insist on the correct change, as I really need it', instead of 'How dare you not give me the change I'm entitled to. I don't care if you've run out, give me my ****ing change now'.

As so many posters point out, basic manners and common courtesy cost nothing.

Look, everyone is entitled to correct change, the comment I made was in situations where the customer is being excessively rude, for which there is never an excuse, even if they have a valid point.

The majority of the jobs I have held are customer facing, in the above scenario, I'd be far more likely to do everything I could for a customer who says something along the lines of 'Sorry to be a pain, but I have to insist on the correct change, as I really need it', instead of 'How dare you not give me the change I'm entitled to. I don't care if you've run out, give me my ****ing change now'.

As so many posters point out, basic manners and common courtesy cost nothing.

Why?!

You probably have a ton of money in there because of your high threshold.

Really only 1p's and 2p's should go into money boxes, the rest should be used.

Look, did I state that customers in that situation have a right to be rude? No. I merely commented that to some people that 1p can actually make the difference in their lives. I inferred from your comment about that 1p making the difference in her finances was one of which it seemed to me that you were implying that 1p to anyone is simply not something worth worrying about.

Also, why should the customer have to say 'I really need it'. I'd say a lot of people are more proud than to admit to a stranger in a store that they really need that 1p, but surely they can insist on being given the correct change, otherwise they are overpaying for goods and who wants to do that?

Yes being rude about it is not the way to go about it, but I have never once inferred that it was in any way acceptable or do you beg to differ?