Annoying customers

That happened to one of my colleagues last month. Basically the woman was paying by card, but took her card out too early, meaning the payment hadnt gone through. The girl told her that it hadnt gone through and the woman didnt believe her, until my colleague got me over to help and i told her the same thing. Then she put her card in again to pay for her order, but the card got declined by the bank. So she had to get her husband and they paid by cash. But then after they had eaten, the woman and her husband came up and spoke to the manager, and tried to say that they thought they had paid for the order twice, because they thought they had paid the first time by card, even though she had taken her card out too early and both me and my colleague had confirmed that. The manager took their details and said he would check and get back to them, because the screen on that till had frozen. Me and the manager later checked on that till once the screen stopped freezing, and it turns out they hadnt paid twice, me and my colleague where right- she hadnt paid the first time when she had pulled out her card way too early.

That happened to one of my colleagues last month. Basically the woman was paying by card, but took her card out too early, meaning the payment hadnt gone through. The girl told her that it hadnt gone through and the woman didnt believe her, until my colleague got me over to help and i told her the same thing. Then she put her card in again to pay for her order, but the card got declined by the bank. So she had to get her husband and they paid by cash. But then after they had eaten, the woman and her husband came up and spoke to the manager, and tried to say that they thought they had paid for the order twice, because they thought they had paid the first time by card, even though she had taken her card out too early and both me and my colleague had confirmed that. The manager took their details and said he would check and get back to them, because the screen on that till had frozen. Me and the manager later checked on that till once the screen stopped freezing, and it turns out they hadnt paid twice, me and my colleague where right- she hadnt paid the first time when she had pulled out her card way too early.

That happened to one of my colleagues last month. Basically the woman was paying by card, but took her card out too early, meaning the payment hadnt gone through. The girl told her that it hadnt gone through and the woman didnt believe her, until my colleague got me over to help and i told her the same thing. Then she put her card in again to pay for her order, but the card got declined by the bank. So she had to get her husband and they paid by cash. But then after they had eaten, the woman and her husband came up and spoke to the manager, and tried to say that they thought they had paid for the order twice, because they thought they had paid the first time by card, even though she had taken her card out too early and both me and my colleague had confirmed that. The manager took their details and said he would check and get back to them, because the screen on that till had frozen. Me and the manager later checked on that till once the screen stopped freezing, and it turns out they hadnt paid twice, me and my colleague where right- she hadnt paid the first time when she had pulled out her card way too early.

The customer yesterday who demanded that the upstairs in our restaurant had to be opened for her and her family, although there were a large amount of drunken people around who we couldn't supervise, there was plenty of seating available downstairs and I was in the process of carying the mop bucket up to clean it.

In those situations, our tills print out a receipt saying the transaction's been declined/cancelled

I hate when people get all difficult in these situations. The till only lets them pay once, if we were to try and charge them twice we'd have to put in the order twice!

I've had quite a few people lately who quite clearly order a meal (as in I say "is that a meal" and they say yes), then tell me they don't want a drink when I ask them about. Fair enough if you've never been to a fast food place before, but with a lot of people I find that unlikely to be the case. Or when they forget to order something and your 100% sure of it. I don't mind adding it on but don't be rude about it!

I miss working in the kitchen.

Thats what happened. The reciept printed off saying it was cancelled when it got declined by the bank, I cant remember if one printed off or not the time before when she took her card out too early. I dont think i took much notice.

Just hope I'm in the kitchen.

I've had quite a few people lately who quite clearly order a meal (as in I say "is that a meal" and they say yes), then tell me they don't want a drink when I ask them about. Fair enough if you've never been to a fast food place before, but with a lot of people I find that unlikely to be the case.

My mother's daily prayer

My first ever shift on tills someone ordered two Big MAcs so I asked if they'd like them as meals or on their own. Said just by themselves then proceeded to order two medium fries and cokes. Clearly was a sign of things to come

Also had the joy of a guy ordering a "McChicken Sandwich meal" today, said it was just a medium he wanted, decided he didn't want a drink, "Just a sandwich and fries then?" - turns out he didn't want the fries either. Came to the total of £2.39 when he realises it was a Mayo Chicken he wanted. Not quite sure how he managed to mess up ordering so much but fair play to him

Customers who randomally decided to all que at once and despite the fact that various staff members can probably be seen floating around, they do not think to ask one of us to open a till until the que has gotten HUGE.

I don't get it Surely it's up to the staff to notice and open a new till - if they are floating around as you say then they should see. I never even though of asking to open an extra till - I figured that in a shop the staff know what they have to be doing and if they aren't on the till they're doing a more important job.

One of my mates works at a KFC up Wembley and one of the workers there got stabbed. A man ordered a 3 Piece Colonel meal but didnt get a chicken breast piece...so stabbed the cashier 2 times in the chest.