999/101 police call handler and dispatcher role.

Hi - I have my assessment for the Met this coming Saturday and have no idea what to expect can you share your experience especially with regard to the typing test - do you need to type every word or just the relevant information?
Thanks

Hi guys. I am due to have my assessment on the 25th for west midlands police. the day is split into 3 -
Task 1 – Listening Skills (30 minutes)

· Task 2 – Teamwork (30 minutes)

· Task 3 will be a 2-part task (30 minutes)

o Task 3a – Communication and Questioning Skills

o Task 3b – Reasoning Skills

can anyone give any guidance on how the tasks will be?
Thanks in advance

The first part is the group assessment, it may be different on different days but it's essentially the same. First you'll ask the person next to you info about them and try to memorise as much as you can my best advise is: age, location, education, hobby, skill. get that info memorised and any other stuff you can think of, work together to do this as the assessors will be looking for communication rather than info dumping. then a group activity where you may be sorting calls by emergency, 1-6 (1-most severe get police asap 15mins top, 2-less emergent police within 1 hour, etc they will explain when you are there) if your team doesn't finish putting them into categories that's fine as long as the assessors are able to see clear communication between you.Next is the typing test you should get a link to the practice site i'd suggest doing different settings on the page (random words, songs, books etc) as it helps change your cognitive view. In the test there will be pre-written text (usually something you would hear on a 999 call) do your best to copy it to a T as they care more for accuracy over speed also watch out when you are reading as they may change how numbers are written (like this: Twenty vs 20 ) so when you are reading it make sure you watch out for that.If you make it through you'll then have the 1 on 1 interview it will be you and 2 assessors 1 writing the info 1 talking to you basic interview questions like; why do you want to work here? and more of the same that you answered on the phone interview, and they may also ask scenario based questions like; if you saw a coworker breaking the rules what would you do? answer as honestly as you can and be yourself.You may have to wait around for them to deliberate for a while, it is nerve wracking, they will take you back into the room you had the interview and tell you whether you passed or not
Hope this helped

Hello ! Thank you for this. Could i ask ? Do you have any tips for the initial telephone stage ?

the initial telephone interview was relatively simple. it was general chitchat then scenario based questions such as;
you are late for work you take a shortcut through an alleyway and witness a cyclist knock down a pedestrian, at that moment you get a text from your boss telling you, you have to attend a meeting as soon as you get in about your performance what do you do?
these questions are designed to see your logical thinking and what you deem is the most important aspect of the situation, think about the question carefully perhaps write down key info as you are listening to the question so it's easier to understand.
for me she gave me 2 scenario based questions then the usual interview type questions, like why do you want to work for us? etc.

best advise is keep calm and take a moment to think before answering, if you are unsure of something ask for the information, in the scenario based questions the more info you have the better judgement call you can make.

hope this helps

Hi!! Just had an interview to be a Kent police call handler. Interview was on Tuesday. (Friday today). Haven’t yet heard if I’ve been successful. How long did it take anyone else to hear back ?

Hi guys. I am due to have my assessment on the 25th for west midlands police. the day is split into 3 -
Task 1 – Listening Skills (30 minutes)
· Task 2 – Teamwork (30 minutes)
· Task 3 will be a 2-part task (30 minutes)
o Task 3a – Communication and Questioning Skills
o Task 3b – Reasoning Skills
can anyone give any guidance on how the tasks will be?
Thanks in advance