Why is Ellie Goulding being seen as the hero?

What I find annoying is people who have never driven a truck criticising the driver for not feeling the car or seeing it straight away.

These are very high up and are extremely powerful machines.

https://www.bbc.co.uk/news/uk-england-london-50819996
I’ve read many articles about the incident like the one linked above, and I’m confused as to why Ellie Goulding is ‘helping’ the driver whose car was involved in the collision with the Royal Mail vehicle. From what I’ve read, it was in fact Goulding’s driver who actually provided the assistance, so why is she the one seen as the hero?

Goulding's driver is in her employ. Hence she is paying him to assist the other driver. Hence she is helping.

What I find annoying is people who have never driven a truck criticising the driver for not feeling the car or seeing it straight away.

These are very high up and are extremely powerful machines.

He should have at the very least heard a car being scraped along the road.

Might of been listening to music or had headphones in.
But I can't say for sure.
I just find it annoying that social commentators who have never driven a truck criticising the driver.

In either of those cases it sounds like driving without due care.

If you can drive down a road while pushing a car sideways without even realising then somewhere along the line you have done something wrong.

What happened was probably the car driver changed into the left lane without looking. So the hgv caught it sideways and pushed it along.
This is a blindspot for the driver which is around the driver door area.

You may be right though the driver of HGV probably wasn't paying attention enough.
I suspect though fault will be given to the car driver as this type of accident almost always occurs due to a poor lane change by a car driver.

Also your allowed headphones in whilst driving. If hearing was a requirement for driving deaf people wouldn't be allowed to drive.

But your argument is he should of heard it. His ability to concentrate is not related to hearing. Maybe I'm wrong but I'm pretty sure deaf people can concentrate.
So should deaf people be banned from driving?

I think statistically they are safe drivers I may be wrong though.

My argument is he should have been paying attention, if you can ram a car down a road without noticing then you aren't paying attention.

I struggle to believe that there was absolutely no indication that he hit someone and there is no way he could have known.