does anyone else get this

My school sent out an email that I think is similar to what your describing. They asked whether I had any mitigating circumstances that would've lead to poor performance in exams.

and the title says it to long so i had to change it but it kept glitching but i was asking of everyone else like all students can put there hand up and they can ask the invigilator to explain what the words mean in the question and the invigilator reads the question to you or is this just me.because i was allowed for english literature gcse except i didnt hear her properly because she was whispering with a mask on. and i put my hand over asked one ivigilator and then that invigilator said she couldnt do it she had to ask another to come.

No one is ever allowed to explain in a GCSE exam what words in a question mean - if that's happening then it is cheating (officially called malpractice).

Some people are allowed a reader, where someone reads the questions to them. They can also read what you have written back to you. This is only allowed for a candidate if your school's SENCO gained permission for it by submitting suitable evidence to the exam board(s) to get permission. People with readers are normally put in a room with just a few other people spaced apart (or as the only candidate in a room) so the talking does not disturb others.