I recently passed an aptitude test for a customer service role at a popular bank. Today, I had a telephone interview, which I passed, but there were areas of the discussion I feel I could have done much better.
The question that always seems to stump me is "tell us about a time you gave exceptional customer service." I decided to give a real life example about helping a customer, but I realised it did come across that I had been a nice person - but didn't really give her what she was after.
I just need a bit of guidance about how to answer it more effectively in the future.
Thanks in advance
... and the ones that won't