Hi there,
Work experience is useful, of course. The idea behind work experience is to gain an insight into what medicine is actually like - the benefits and pitfalls of a career in medicine. This is so that you can make an informed decision on whether medicine is for you and so that universities can see that you've thought about your decision carefully. However, universities generally understand that this can be difficult to get. Your friend is correct and your experience, both volunteering in a hospice (directly observing healthcare staff!!!) and working in the dessert shop, can supplement the lack of hospital/GP work experience. Your reflection of your experiences is what really matters, though. What did you see/experience/do? How did you feel about what you saw/experienced/did? What did you learn from those experiences?
What skills did you use/gain/improve/see in those experiences? Did you do anything further to build upon/gain the skills that you saw?
Best of luck
- Adanna (ACMM)