Compound A is oxidised. The CHO group -> COOH, the phenol group won't oxidise.
Compound A is then reduced. The CHO group -> CH2OH, the phenol group won't oxidise.
The COOH group on the oxidised version of A can react with either OH group on C (but essentially won't react with the phenol group, but the MS allowed it).
The only other reaction that could take place would be the polymerisation of the oxidised version of A (but that involves esterification through a phenol group, which I might have mentioned is unlikely).
Adding another CH2OH to A just gives the one COOH group on the oxidised version of A another possible target.