The Student Room Group

Student Finance Problem... account locked!?

I applied for the Student Finance yesterday... but when I try to log in i get the message saying:

"Your system account has now been locked. Click on the "Having problems signing in?" link below."

So i click the "Having problems signing in" and it tells me to click the "Forgotten your details?" so i do that.

then it asks me to entermy details (first name surname etc...) then on the nest page it asks for my Customer Number so i enter that then click continue... i then get asked for my Password and Answer to my question... but it then says

"We have encountered an issue with the information you have provided."

WTF can i do.....
Reply 1
you're going to have to call them and fix the problem over the phone; this happened to me and I tried numerous times to fix it over the internet, but I called customer services and resolved the problem in a matter of minutes.

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