Spoilering full solutions by Community Assistants is a short term solution - they have a direct place to contact the support team and we can then remove the post and card the user
the spoilers are just to keep it under control until we moderate it
the support team can no longer see reports, as they're all done in house by the people who work at TSR. They don't have enough resources to employ someone specifically with Maths knowledge, so by getting knowledgeable CAs and Support Team members, this can be done by them without them seeing the reports.
I'm sorry that the idea isn't very appealing to you, but it's the main role of the Support Team - I've been glad to see that the GCSE thread is now being used
I think we can agree that thread creation is very trial and error, and that by having Maths knowledgeable CAs, they will know what people want.
Apologies you've had no response to this - Community Assistants have two main roles: content creation and keeping the forums tidy. Under the second one, they can move threads to the right places and edit them. They can't remove posts however, this is down to the Support Team. Fox Corner will be released a more detailed role description soon
Again, apologies about this. The Support Team (purple usernames) are DBS checked official volunteers who have moderator powers and who develop content and projects in their forum. You can find a list of all of the Support Team here:
https://www.thestudentroom.co.uk/wiki/Meet_the_mods The next level up is then Section Leaders (light blue usernames) who are each in control of a section of the Support Team, and who work more behind the scenes
After that is the Community Team (red usernames), they aren't volunteers, buy are employed by TSR in their offices. There are specific CT for each area (for Study Help we have Fox Corner and The Learn Ranger) who develop content plans, and who work with the development team on technical issues
As we rushed to try and get new CA's, this was poorly explained to them at the time, and has been amended since then
I hope this helps