Resturant vs Shop Customer Service

You could look at how McDonalds is a fast food restaurant and therefore there main focus in getting the customers in and out as quick as possible which could mean that there is some lack of customer service, whereas John Lewis will spend a little more time with the customers and therefore the level of customer service is increased.

You could also look at the aspect that McDonalds is very rationalised which will mean that they are scripted what to say which could not be as effective whereas John Lewis will be more about making the customer feeling welcomed and therefore the customer service will be better at John Lewis.

Hope this helps!