I've just finished the Nat 5 Coursework Task and my teacher is... very bad. Not only did we start the task very late (in total, we had around 12-15 periods of work on it), he did not explain a single thing about what exactly we had to do and include (I was the first to finish the task, and he used my report as an example to teach the rest of the class on structure, what to include and so on). Basically, my teacher is really ****ty and we had to improvise.
If I were you, I'd do everything that the coursework task specification entails. Read every single little piece of information and include it in your report. Write as much as you can - it seems a bit of hit and miss since the SQA's task specification really is quite vague, but it works. Structure your report just as the task sheet does, for example, in my case it was 'Stage 1: Analysing the problem and creating a specification', 'Stage 2: Building a solution - data structure' and so on. Use clear headings - try and correspond your report as much as possible with the task sheet. Try to write in a clear and concise structure, and include EVERYTHING. The last few marks are always dropped because people inevitably forget the details. Use bullet points for listing and summarising information, for example when listing the pieces of evidence attached to your report (program code, screenshots etc.), it is better to use bullet points.
The Nat 5 coursework task is different to the Higher one because rather than investigating servers/printers online, there is a database task (plus a program). Its difficult to explain the structure I made for my report but put simply, Stage 1 (analysing the problem) was a big chunk of writing, as was Stage 3 (reporting on the solution). Stage 2 however, was a compilation of evidence (of the program and the database). For this, I followed the evidence that the task sheet specified, printed these out, attached them to the report, and listed (bullet points) every piece of evidence attached under the title of stage 2. This was, in short, the structure I used, and the structure that most of the class then employed. I don't know how this would vary with Higher since there is no database task to 'list evidence' for.
Good luck. A good mark for the course work will comfort you for the exam.