Unit 14 IT Service Delivery Part A Question

What Exactly Are You Meant to Research Online for Part A? I know the requirements but how will it help in Part B.

I don't want to mess up in the exam.

Yeah, I was able to make some notes using the instructions. How did it go for you?

Yeah, I was able to make some notes using the instructions. How did it go for you?

Diagrams of Hardware useful for Activity 3: We have done some ones as mocks for example the dentist business one.

what diagrams for activity 3? the dentist one?

what diagrams for activity 3? the dentist one?

btw dont worry about part a its not marked

did you do the paper at least its the jan 21 paper long time from now

What Exactly Are You Meant to Research Online for Part A? I know the requirements but how will it help in Part B.

I don't want to mess up in the exam.

What Exactly Are You Meant to Research Online for Part A? I know the requirements but how will it help in Part B.

I don't want to mess up in the exam.

What Exactly Are You Meant to Research Online for Part A? I know the requirements but how will it help in Part B.

I don't want to mess up in the exam.

What Exactly Are You Meant to Research Online for Part A? I know the requirements but how will it help in Part B.

I don't want to mess up in the exam.

Hardware Requirements:
Company needs.
1. Pottery Wheel: High Need - Crucial for shaping clay effectively, forming the foundation of the pottery-making process.
2. Kiln: High Need - Essential for the final product's quality and longevity, ensuring the clay is properly fired.
3. Storage and Drying Racks: High Need - Crucial for proper storage and drying of pottery, preventing damage and ensuring even drying.
4. Computer and Software: High Need - Facilitates inventory management, order tracking, financial record-keeping, and design creation, streamlining business operations.
5. Label Printer: High Need - Enhances efficiency and organization by creating professional-looking labels for pottery pieces.
6. Digital Camera: High Need - Essential for capturing high-resolution images for promotional purposes and online marketing.
7. Point of Sale (POS) System: High Need - Vital for smooth transactions and accurate record-keeping, managing sales and inventory efficiently.
For Langstone Pottery Client's Needs:
1. Kilns: High Need - Provides consistent and accurate firing temperatures, resulting in well-crafted and durable pottery.
2. Pottery Wheels: High Need - Allows for precise control and smooth operation, enabling the creation of beautiful and intricate pottery.
3. Clay Extruders: High Need - Simplifies the process of creating complex designs, saving time and effort in shaping the clay.
Software Requirements:
For Langstone Pottery:
1. Pottery Design Software: High Need - Enables artists to experiment with designs digitally before working with clay.
2. Inventory Management Software: High Need - Ensures efficient inventory management, preventing stock-outs, and enabling timely order fulfilment.
3. Point of Sale Records Software: High Need - Streamlines the sales process, provides accurate transaction records, and ensures efficient checkout.
4. Accounting Software: High Need - Manages financial aspects, tracks expenses, and generates financial reports for informed decision-making.
5. Social Media/Website and Online Selling: High Need - Expands reach and access to potential customers, crucial for promoting and selling pottery.
6. Project Management Software: High Need - Organizes and manages tasks, deadlines, and resources efficiently, ensuring timely completion.
7. Customer Relationship Management (CRM) Software: High Need - Essential for managing customer interactions, improving satisfaction, and driving sales growth.
8. Communication and Collaboration Tools: High Need - Facilitates effective internal communication and collaboration among team members.
9. HR and Payroll Software: High Need - Streamlines HR processes, ensures accurate payroll calculations, and maintains employee records.
10. Data Backup and Security Software: High Need - Safeguards against data loss, unauthorized access, and potential cyber threats.
For Langstone Pottery Client's Needs:
1. Inventory Management Software: High Need - Ensures accurate inventory levels, prevents stock-outs, and enables efficient order fulfilment for clients.
2. Customer Relationship Management (CRM) Software: High Need - Allows for personalized customer service, targeted marketing campaigns, and overall better customer satisfaction.
3. Design and Modelling Software: High Need - Enables clients to explore their creativity, make informed design decisions, and ensure the final product meets their vision.
4. Point of Sale (POS) Software: High Need - Ensures smooth and efficient checkout experiences, accurate record-keeping, and easy access to purchase history.
Network Requirements:
For Langstone Pottery:
1. Secure Server: High Need - Crucial for protecting sensitive data, ensuring confidentiality, and maintaining the integrity of business data.
2. Software Source Control: High Need - Ensures efficient management and tracking of changes in software code, maintaining version control and reliability.
3. Penetration Testing: High Need - Identifies vulnerabilities, proactively addresses potential security risks, and strengthens network defences.
4. Password Protection: High Need - Safeguards the network and data from unauthorized access, ensuring overall security.
For Langstone Pottery Client's Needs:
1. Reliable Internet Connection: High Need - Ensures smooth communication and transactions between the pottery business and its clients.
2. Secure Network Infrastructure: High Need - Protects clients' sensitive information, fostering trust and confidence in the pottery business.
3. Fast and Responsive Website: High Need - Provides a seamless browsing experience for clients, facilitating easy navigation and informed purchasing decisions.
4. Online Payment Options: High Need - Offers secure and convenient online payment options, ensuring hassle-free transactions and the safety of client financial information.
5. Legislation
1. Correct Installation of the Kiln: Compliance with qualified and competent electricians or gas fitters for installation. Regular maintenance and fitting of all correct controls and devices are necessary.
2. Control Measures for Silica Dust: Compliance with COSHH Regulations. Risk assessments and actions to reduce exposure to silica dust, ensuring exposure stays below the Workplace Exposure Limit (WEL). Use of appropriate Personal Protective Equipment (PPE) when necessary.
3. Compliance with Ceramic Articles in Contact with Food Regulations (2006): If producing ceramics for food or drink contact, such as mugs, bowls, or plates, adherence to regulations regarding lead and cadmium migration levels. Issuance of a Declaration of Compliance for relevant products.
4. Compliance with the Copyright, Designs and Patents Act (1988): Adherence to copyright regulations for original designs. Protection of designs through registration with the UK Intellectual Property Office (IPO).
5. Compliance with Retail Legislation: Adherence to legislation when selling goods to consumers. Correct product descriptions, visible pricing, and ensuring products are of good quality and fit for the intended purpose.
6. Compliance with E-commerce Legislation: For online sales, compliance with regulations providing relevant information on the website, respecting the customer's right to cancel, ensuring email privacy, and adhering to laws on distance selling.
Data Information Requirement:
1. Secure Handling of Customer and Employee Data: High Need - Ensures confidentiality and security, maintaining trust with clients and complying with regulations.
2. Maintenance of Pottery Designs and Business Data: High Need - Centralized storage and management of crucial business data for efficiency and organization.
3. Tracking and Managing Stock of Raw Materials: High Need - Ensures efficient inventory management, preventing stock-outs and ensuring timely production.
4. Recording and Managing Maintenance Activities: High Need - Keeps a record of maintenance activities, ensuring informed decision-making and timely equipment servicing.
5. Handling of Client Data by Businesses: High Need - Ensures secure and responsible handling of client data, protecting privacy and preventing unauthorized access.

Activity 2
Manufacturing & Delivery:
1. Pottery Wheel
· Description: Essential equipment for shaping clay effectively, forming the foundation of the pottery-making process.
2. Storage and Drying Racks
· Description: Crucial for maintaining proper storage conditions and facilitating the drying process, preventing damage and ensuring even drying.
3. Workbench and Tools
· Description: Necessary for shaping and refining clay, enabling artists to create intricate designs with precision.
4. Computer and Software
· Description: Facilitates inventory management, order tracking, financial record-keeping, and design creation, streamlining overall business operations.
5. Label Printer
· Description: Enhances efficiency and organization by creating professional-looking labels for pottery pieces.
6. Digital Camera
· Description: Essential for capturing high-resolution images for promotional purposes and online marketing.
7. Point of Sale (POS) System
· Description: Vital for ensuring smooth transactions, accurate record-keeping, and efficient management of sales and inventory.
Kilns
11. Pottery Wheels
· Description: Allows for precise control and smooth operation, enabling the creation of beautiful and intricate pottery.
12. Clay Extruders
· Description: Simplifies the process of creating complex designs, saving time and effort in shaping the clay.
Customer Relations:
Customer Support and Assistance
Service Description: Dedicated help desk and support services to help, resolve queries, and offer support to customers via various channels.
Feedback Management
Service Description: System for collecting customer feedback, reviews, and suggestions, allowing continuous improvement of services and products.
Order Tracking System
Service Description: Enables customers to track their orders and delivery status, ensuring transparency and convenience.
Personalized Customer Service
Service Description: Tailored customer service experiences, including targeted marketing campaigns and efforts to enhance overall customer satisfaction.
Design Consultation Services
Service Description: Providing design and modelling assistance, ensuring clients can explore their creativity and make informed design decisions.
Efficient Checkout Experiences
Service Description: Implementation of point-of-sale (POS) software to ensure smooth and efficient checkout experiences for customers.
CRM System
Service Description: Customer Relationship Management (CRM) software to manage interactions, track preferences, and enhance overall customer engagement.
Communication and Collaboration Tools
Service Description: Tools to facilitate effective internal communication and collaboration among team members, ensuring a seamless customer experience.
Online Presence and Social Media Engagement
Service Description: Utilization of social media, website, and online selling platforms to expand reach, connect with potential customers, and promote pottery products effectively.
Customer Data Handling and Privacy Measures
Service Description: Ensures secure and responsible handling of client data, protecting privacy and preventing unauthorized access.
Customer Training Programs
Service Description: Conducts training sessions to enhance staff skills in customer interaction, improving satisfaction and driving sales growth.
Customer-Focused Marketing Analytics
Service Description: Analyses customer behaviour and feedback to tailor marketing strategies, improving the overall customer experience.
Staff Management and Support:
1. IT Support Services
· Service Description: Helpdesk and technical support services to help and troubleshooting for IT-related issues within the organization.
2. Staff Training Programs
· Service Description: Conducts training sessions to enhance staff skills and knowledge, especially in utilizing IT systems and customer interaction.
3. Software and Hardware Maintenance
· Service Description: Regular maintenance of software and hardware systems to ensure optimal functionality and prevent disruptions in business operations.
4. Secure Handling of Customer and Employee Data
· Service Description: Ensures confidentiality and security in the handling of customer and employee data, maintaining trust and complying with regulations.
5. Centralized Storage and Management of Business Data
· Service Description: Maintenance of pottery designs and business data through centralized storage systems, ensuring efficiency and organization.
6. Inventory Management
· Service Description: System for tracking and managing stock of raw materials, ensuring efficient inventory management and preventing stock-outs.
7. Recording and Managing Maintenance Activities
· Service Description: Keeps a record of maintenance activities, ensuring informed decision-making and timely equipment servicing.
8. Financial Management and Accounting Software
· Service Description: Implementation of accounting software to manage financial aspects, track expenses, and generate financial reports for informed decision-making.
9. Project Management and Task Organization
· Service Description: Project management software to organize and manage tasks, deadlines, and resources efficiently, ensuring timely completion.
10. Communication and Collaboration Tools
· Service Description: Tools to facilitate effective internal communication and collaboration among team members, ensuring a streamlined workflow.
11. HR and Payroll Software
· Service Description: Streamlines HR processes, ensures accurate payroll calculations, and maintains employee records efficiently.
12. Data Backup and Security Measures
· Service Description: Implementation of data backup and security software to safeguard against data loss, unauthorized access, and potential cyber threats.
Marketing and Selling:
Online Presence and E-commerce Platform
Service Description: Development and maintenance of a website and e-commerce platform to expand reach, promote products, and facilitate online sales.
Social Media Management
Service Description: Utilization of social media platforms for marketing purposes, engaging with potential customers, and promoting pottery products.
Customer Relationship Management (CRM) Software
Service Description: Implementation of CRM software to manage customer interactions, track preferences, and improve engagement for enhanced sales.
Sales Data Analysis
Service Description: Analytical tools for analysing website traffic, user behaviour, and sales data to enhance marketing strategies and improve customer targeting.
Point of Sale (POS) System
Service Description: Implementation of a POS system for smooth transactions, accurate record-keeping, and efficient management of sales and inventory.
Design and Modelling Software for Clients
Service Description: Providing clients with design and modelling software to explore creativity, make informed design decisions, and ensure the final product meets their vision.
Communication and Collaboration Tools for Client Interaction
Service Description: Tools to facilitate effective communication and collaboration with clients, ensuring their needs and preferences are met.
Personalized Customer Service and Support
Service Description: Offering personalized customer service, addressing queries, and providing support to clients through various channels.
Customer Feedback Collection
Service Description: System for gathering feedback, reviews, and suggestions from customers to continuously improve products and services.
Shipment Tracking System
Service Description: Implementation of a system that allows customers to track their orders and delivery status for transparency and convenience.
Online Payment Options
Service Description: Offering secure and convenient online payment options, ensuring hassle-free transactions and the safety of client financial information.
Compliance with Retail and E-commerce Legislation
Service Description: Adherence to retail and e-commerce legislation, providing relevant information on the website, respecting the customer's right to cancel, ensuring email privacy, and complying with laws on distance selling.









This is the kind of things you will need to research

What Exactly Are You Meant to Research Online for Part A? I know the requirements but how will it help in Part B.

I don't want to mess up in the exam.

didn't you have part A before the holidays?

i had mine on the 4th jan

thats strange, i had mine on dec 12th and i started part B today