The Student Room Group

Unit 14 IT Service Delivery Part A Question

What Exactly Are You Meant to Research Online for Part A? I know the requirements but how will it help in Part B.

I don't want to mess up in the exam.
Reply 1
Original post by Arlets10
What Exactly Are You Meant to Research Online for Part A? I know the requirements but how will it help in Part B.

I don't want to mess up in the exam.

have you done it?
Reply 2
Original post by Arlets10
Yeah, I was able to make some notes using the instructions. How did it go for you?

We have not even taught how to do the paper?
Reply 3
Original post by hamroebe
Yeah, I was able to make some notes using the instructions. How did it go for you?

what notes did you write?
Reply 4
Diagrams of Hardware useful for Activity 3: We have done some ones as mocks for example the dentist business one.
Reply 5
Original post by GAGACHOW
Diagrams of Hardware useful for Activity 3: We have done some ones as mocks for example the dentist business one.

what diagrams for activity 3? the dentist one?
Reply 6
Original post by arfgrff
what diagrams for activity 3? the dentist one?

did you do the paper at least its the jan 21 paper long time from now
Reply 7
Original post by arfgrff
what diagrams for activity 3? the dentist one?

btw dont worry about part a its not marked
Reply 8
Original post by GAGACHOW
btw dont worry about part a its not marked

Yeah I know, I just want it to be perfect as Part B will go smoothly for me
Reply 9
Original post by GAGACHOW
did you do the paper at least its the jan 21 paper long time from now

Nah I have not bro, I am going to start practicing Past Papers in the next couple days
Original post by username6635941
What Exactly Are You Meant to Research Online for Part A? I know the requirements but how will it help in Part B.

I don't want to mess up in the exam.

Hardware Requirements:
Company needs.
1. Pottery Wheel: High Need - Crucial for shaping clay effectively, forming the foundation of the pottery-making process.
2. Kiln: High Need - Essential for the final product's quality and longevity, ensuring the clay is properly fired.
3. Storage and Drying Racks: High Need - Crucial for proper storage and drying of pottery, preventing damage and ensuring even drying.
4. Computer and Software: High Need - Facilitates inventory management, order tracking, financial record-keeping, and design creation, streamlining business operations.
5. Label Printer: High Need - Enhances efficiency and organization by creating professional-looking labels for pottery pieces.
6. Digital Camera: High Need - Essential for capturing high-resolution images for promotional purposes and online marketing.
7. Point of Sale (POS) System: High Need - Vital for smooth transactions and accurate record-keeping, managing sales and inventory efficiently.
For Langstone Pottery Client's Needs:
1. Kilns: High Need - Provides consistent and accurate firing temperatures, resulting in well-crafted and durable pottery.
2. Pottery Wheels: High Need - Allows for precise control and smooth operation, enabling the creation of beautiful and intricate pottery.
3. Clay Extruders: High Need - Simplifies the process of creating complex designs, saving time and effort in shaping the clay.
Software Requirements:
For Langstone Pottery:
1. Pottery Design Software: High Need - Enables artists to experiment with designs digitally before working with clay.
2. Inventory Management Software: High Need - Ensures efficient inventory management, preventing stock-outs, and enabling timely order fulfilment.
3. Point of Sale Records Software: High Need - Streamlines the sales process, provides accurate transaction records, and ensures efficient checkout.
4. Accounting Software: High Need - Manages financial aspects, tracks expenses, and generates financial reports for informed decision-making.
5. Social Media/Website and Online Selling: High Need - Expands reach and access to potential customers, crucial for promoting and selling pottery.
6. Project Management Software: High Need - Organizes and manages tasks, deadlines, and resources efficiently, ensuring timely completion.
7. Customer Relationship Management (CRM) Software: High Need - Essential for managing customer interactions, improving satisfaction, and driving sales growth.
8. Communication and Collaboration Tools: High Need - Facilitates effective internal communication and collaboration among team members.
9. HR and Payroll Software: High Need - Streamlines HR processes, ensures accurate payroll calculations, and maintains employee records.
10. Data Backup and Security Software: High Need - Safeguards against data loss, unauthorized access, and potential cyber threats.
For Langstone Pottery Client's Needs:
1. Inventory Management Software: High Need - Ensures accurate inventory levels, prevents stock-outs, and enables efficient order fulfilment for clients.
2. Customer Relationship Management (CRM) Software: High Need - Allows for personalized customer service, targeted marketing campaigns, and overall better customer satisfaction.
3. Design and Modelling Software: High Need - Enables clients to explore their creativity, make informed design decisions, and ensure the final product meets their vision.
4. Point of Sale (POS) Software: High Need - Ensures smooth and efficient checkout experiences, accurate record-keeping, and easy access to purchase history.
Network Requirements:
For Langstone Pottery:
1. Secure Server: High Need - Crucial for protecting sensitive data, ensuring confidentiality, and maintaining the integrity of business data.
2. Software Source Control: High Need - Ensures efficient management and tracking of changes in software code, maintaining version control and reliability.
3. Penetration Testing: High Need - Identifies vulnerabilities, proactively addresses potential security risks, and strengthens network defences.
4. Password Protection: High Need - Safeguards the network and data from unauthorized access, ensuring overall security.
For Langstone Pottery Client's Needs:
1. Reliable Internet Connection: High Need - Ensures smooth communication and transactions between the pottery business and its clients.
2. Secure Network Infrastructure: High Need - Protects clients' sensitive information, fostering trust and confidence in the pottery business.
3. Fast and Responsive Website: High Need - Provides a seamless browsing experience for clients, facilitating easy navigation and informed purchasing decisions.
4. Online Payment Options: High Need - Offers secure and convenient online payment options, ensuring hassle-free transactions and the safety of client financial information.
5. Legislation
1. Correct Installation of the Kiln: Compliance with qualified and competent electricians or gas fitters for installation. Regular maintenance and fitting of all correct controls and devices are necessary.
2. Control Measures for Silica Dust: Compliance with COSHH Regulations. Risk assessments and actions to reduce exposure to silica dust, ensuring exposure stays below the Workplace Exposure Limit (WEL). Use of appropriate Personal Protective Equipment (PPE) when necessary.
3. Compliance with Ceramic Articles in Contact with Food Regulations (2006): If producing ceramics for food or drink contact, such as mugs, bowls, or plates, adherence to regulations regarding lead and cadmium migration levels. Issuance of a Declaration of Compliance for relevant products.
4. Compliance with the Copyright, Designs and Patents Act (1988): Adherence to copyright regulations for original designs. Protection of designs through registration with the UK Intellectual Property Office (IPO).
5. Compliance with Retail Legislation: Adherence to legislation when selling goods to consumers. Correct product descriptions, visible pricing, and ensuring products are of good quality and fit for the intended purpose.
6. Compliance with E-commerce Legislation: For online sales, compliance with regulations providing relevant information on the website, respecting the customer's right to cancel, ensuring email privacy, and adhering to laws on distance selling.
Data Information Requirement:
1. Secure Handling of Customer and Employee Data: High Need - Ensures confidentiality and security, maintaining trust with clients and complying with regulations.
2. Maintenance of Pottery Designs and Business Data: High Need - Centralized storage and management of crucial business data for efficiency and organization.
3. Tracking and Managing Stock of Raw Materials: High Need - Ensures efficient inventory management, preventing stock-outs and ensuring timely production.
4. Recording and Managing Maintenance Activities: High Need - Keeps a record of maintenance activities, ensuring informed decision-making and timely equipment servicing.
5. Handling of Client Data by Businesses: High Need - Ensures secure and responsible handling of client data, protecting privacy and preventing unauthorized access.

Activity 2
Manufacturing & Delivery:
1. Pottery Wheel
Description: Essential equipment for shaping clay effectively, forming the foundation of the pottery-making process.
2. Storage and Drying Racks
Description: Crucial for maintaining proper storage conditions and facilitating the drying process, preventing damage and ensuring even drying.
3. Workbench and Tools
Description: Necessary for shaping and refining clay, enabling artists to create intricate designs with precision.
4. Computer and Software
Description: Facilitates inventory management, order tracking, financial record-keeping, and design creation, streamlining overall business operations.
5. Label Printer
Description: Enhances efficiency and organization by creating professional-looking labels for pottery pieces.
6. Digital Camera
Description: Essential for capturing high-resolution images for promotional purposes and online marketing.
7. Point of Sale (POS) System
Description: Vital for ensuring smooth transactions, accurate record-keeping, and efficient management of sales and inventory.
Kilns

Description: Provides consistent and accurate firing temperatures, resulting in well-crafted and durable pottery.

11. Pottery Wheels
Description: Allows for precise control and smooth operation, enabling the creation of beautiful and intricate pottery.
12. Clay Extruders
Description: Simplifies the process of creating complex designs, saving time and effort in shaping the clay.
Customer Relations:
Customer Support and Assistance
Service Description: Dedicated help desk and support services to help, resolve queries, and offer support to customers via various channels.
Feedback Management
Service Description: System for collecting customer feedback, reviews, and suggestions, allowing continuous improvement of services and products.
Order Tracking System
Service Description: Enables customers to track their orders and delivery status, ensuring transparency and convenience.
Personalized Customer Service
Service Description: Tailored customer service experiences, including targeted marketing campaigns and efforts to enhance overall customer satisfaction.
Design Consultation Services
Service Description: Providing design and modelling assistance, ensuring clients can explore their creativity and make informed design decisions.
Efficient Checkout Experiences
Service Description: Implementation of point-of-sale (POS) software to ensure smooth and efficient checkout experiences for customers.
CRM System
Service Description: Customer Relationship Management (CRM) software to manage interactions, track preferences, and enhance overall customer engagement.
Communication and Collaboration Tools
Service Description: Tools to facilitate effective internal communication and collaboration among team members, ensuring a seamless customer experience.
Online Presence and Social Media Engagement
Service Description: Utilization of social media, website, and online selling platforms to expand reach, connect with potential customers, and promote pottery products effectively.
Customer Data Handling and Privacy Measures
Service Description: Ensures secure and responsible handling of client data, protecting privacy and preventing unauthorized access.
Customer Training Programs
Service Description: Conducts training sessions to enhance staff skills in customer interaction, improving satisfaction and driving sales growth.
Customer-Focused Marketing Analytics
Service Description: Analyses customer behaviour and feedback to tailor marketing strategies, improving the overall customer experience.
Staff Management and Support:
1. IT Support Services
Service Description: Helpdesk and technical support services to help and troubleshooting for IT-related issues within the organization.
2. Staff Training Programs
Service Description: Conducts training sessions to enhance staff skills and knowledge, especially in utilizing IT systems and customer interaction.
3. Software and Hardware Maintenance
Service Description: Regular maintenance of software and hardware systems to ensure optimal functionality and prevent disruptions in business operations.
4. Secure Handling of Customer and Employee Data
Service Description: Ensures confidentiality and security in the handling of customer and employee data, maintaining trust and complying with regulations.
5. Centralized Storage and Management of Business Data
Service Description: Maintenance of pottery designs and business data through centralized storage systems, ensuring efficiency and organization.
6. Inventory Management
Service Description: System for tracking and managing stock of raw materials, ensuring efficient inventory management and preventing stock-outs.
7. Recording and Managing Maintenance Activities
Service Description: Keeps a record of maintenance activities, ensuring informed decision-making and timely equipment servicing.
8. Financial Management and Accounting Software
Service Description: Implementation of accounting software to manage financial aspects, track expenses, and generate financial reports for informed decision-making.
9. Project Management and Task Organization
Service Description: Project management software to organize and manage tasks, deadlines, and resources efficiently, ensuring timely completion.
10. Communication and Collaboration Tools
Service Description: Tools to facilitate effective internal communication and collaboration among team members, ensuring a streamlined workflow.
11. HR and Payroll Software
Service Description: Streamlines HR processes, ensures accurate payroll calculations, and maintains employee records efficiently.
12. Data Backup and Security Measures
Service Description: Implementation of data backup and security software to safeguard against data loss, unauthorized access, and potential cyber threats.
Marketing and Selling:
Online Presence and E-commerce Platform
Service Description: Development and maintenance of a website and e-commerce platform to expand reach, promote products, and facilitate online sales.
Social Media Management
Service Description: Utilization of social media platforms for marketing purposes, engaging with potential customers, and promoting pottery products.
Customer Relationship Management (CRM) Software
Service Description: Implementation of CRM software to manage customer interactions, track preferences, and improve engagement for enhanced sales.
Sales Data Analysis
Service Description: Analytical tools for analysing website traffic, user behaviour, and sales data to enhance marketing strategies and improve customer targeting.
Point of Sale (POS) System
Service Description: Implementation of a POS system for smooth transactions, accurate record-keeping, and efficient management of sales and inventory.
Design and Modelling Software for Clients
Service Description: Providing clients with design and modelling software to explore creativity, make informed design decisions, and ensure the final product meets their vision.
Communication and Collaboration Tools for Client Interaction
Service Description: Tools to facilitate effective communication and collaboration with clients, ensuring their needs and preferences are met.
Personalized Customer Service and Support
Service Description: Offering personalized customer service, addressing queries, and providing support to clients through various channels.
Customer Feedback Collection
Service Description: System for gathering feedback, reviews, and suggestions from customers to continuously improve products and services.
Shipment Tracking System
Service Description: Implementation of a system that allows customers to track their orders and delivery status for transparency and convenience.
Online Payment Options
Service Description: Offering secure and convenient online payment options, ensuring hassle-free transactions and the safety of client financial information.
Compliance with Retail and E-commerce Legislation
Service Description: Adherence to retail and e-commerce legislation, providing relevant information on the website, respecting the customer's right to cancel, ensuring email privacy, and complying with laws on distance selling.









This is the kind of things you will need to research
Original post by username6635941
What Exactly Are You Meant to Research Online for Part A? I know the requirements but how will it help in Part B.

I don't want to mess up in the exam.

Inventory Management Software, computer-based systems that businesses use to track, manage, and organize their inventory levels, orders, sales, and deliveries.( Zoho Inventory) various pricing plans tailored to different business needs.
Sales and Customer Relationship Management (CRM)Software,( Small Business CRM) to help businesses manage interactions and relationships with both current and potential customers, Contact Management, Sales Management, Customer Service and Support
Accounting Software, (QuickBooks Online )manage their financial processes, including recording transactions, tracking expenses, invoicing, payroll, and generating financial reports
Microsoft 365, is a subscription-based service by Microsoft that provides a suite of productivity applications and cloud-based services. Office Applications, Cloud Storage, Collaboration Tools, Security and Compliance Features
Point of Sale (POS) System and card reader( Shopify POS), hardware and software used by businesses to complete sales transactions and manage various aspects of their operations
Firewall software, hardware. Fortinet FortiGate 60F , network security device or software that monitors and controls incoming and outgoing network traffic based on predetermined security rules. Packet Filtering, Firewall Throughput: 10.0 Gbps,SSL VPN Throughput: 900 Mbps,Max Concurrent Connections: 700,000
Computers/laptops, tablets
Printers/Scanners
Switches(TP-Link 24-Port Gigabit Ethernet Switch, networking devices used to connect multiple devices within a local area network (LAN) and facilitate communication between them. 24 10/100/1000Mbps RJ45 ports
Innovative energy-efficient technology saves power consumption. Routers(,TP-Link Next-Gen Wi-Fi 6) networking devices that serve as the primary connection point between multiple networks, directing data traffic between them, Packet Filtering and Security, Packet Forwarding, IP Addressing and Routing, Ultra Connectivity, Powerful Processing , Security System Built-In. ethernet cable CAT6) and connectors
External hdd/ network attached storage,Tablets or mobile devices,Hight quality camera,Backup, power supply ups
Label printer, o create adhesive-backed labels that can be used for various purposes in homes, offices, businesses
Antivirus software
Pottery wheel, klin, clay extruder, Slab Roller, Pugmill, Glaze Materials and Application Tools: Brushes, sprayers, dipping tools, Sculpting Tools: A variety of sculpting tools such as ribs, knives, wire Worktables and ShelvesSafety Equipment: Safety goggles, dust masks, aprons, and ventilation

SERVERs
Shipping and Delivery Tracking Tools, UPS WorldShip / FedEx Ship Manager
Wireless Access Points (WAPs)( Netgear EX3700 1 Port Wireless Access Point)networking devices that allow Wi-Fi-enab 2.4GHz and 5GHz led devices to connect wirelessly to a wired network. WPA/WPA2鈥擯SK) and WEP.
Network Monitoring Tools Wireshark, are software or hardware solutions used to monitor, manage, and analyze network performance, traffic, and devices within a computer network
Windows 11 pro with key, It offers various business-oriented features, including enhanced security measures, better integration with Microsoft 365, improved productivity tools, and support for virtualization. Cost 9.99 specs Processor: 1 gigahertz (GHz), RAM: 4 gigabyte, Storage: 64 GB or larger storage device.
Mozzilla firefox or google chrome
Data protection act, to regulate the handling, processing, storage, and protection of personal data
Computer misuse act serves as the primary legal framework governing computer-related offenses and cybersecurity
Health and safety act, to ensure the health, safety, and welfare of workers, as well as the public, within workplaces and other environments
Vpn
Star topology, network configuration in which every node (such as computers, printers, or other devices) in the network is directly connected to a central device, typically a network switch or hub. Centralized Structure, Scalability and Performance, Easy to Troubleshoot, Less Susceptible to Network Collisions
Original post by username6635941
What Exactly Are You Meant to Research Online for Part A? I know the requirements but how will it help in Part B.

I don't want to mess up in the exam.

Inventory Management Software, computer-based systems that businesses use to track, manage, and organize their inventory levels, orders, sales, and deliveries.( Zoho Inventory) various pricing plans tailored to different business needs.
Sales and Customer Relationship Management (CRM)Software,( Small Business CRM) to help businesses manage interactions and relationships with both current and potential customers, Contact Management, Sales Management, Customer Service and Support
Accounting Software, (QuickBooks Online )manage their financial processes, including recording transactions, tracking expenses, invoicing, payroll, and generating financial reports
Microsoft 365, is a subscription-based service by Microsoft that provides a suite of productivity applications and cloud-based services. Office Applications, Cloud Storage, Collaboration Tools, Security and Compliance Features
Point of Sale (POS) System and card reader( Shopify POS), hardware and software used by businesses to complete sales transactions and manage various aspects of their operations
Firewall software, hardware. Fortinet FortiGate 60F , network security device or software that monitors and controls incoming and outgoing network traffic based on predetermined security rules. Packet Filtering, Firewall Throughput: 10.0 Gbps,SSL VPN Throughput: 900 Mbps,Max Concurrent Connections: 700,000
Computers/laptops, tablets
Printers/Scanners
Switches(TP-Link 24-Port Gigabit Ethernet Switch, networking devices used to connect multiple devices within a local area network (LAN) and facilitate communication between them. 24 10/100/1000Mbps RJ45 ports
Innovative energy-efficient technology saves power consumption. Routers(,TP-Link Next-Gen Wi-Fi 6) networking devices that serve as the primary connection point between multiple networks, directing data traffic between them, Packet Filtering and Security, Packet Forwarding, IP Addressing and Routing, Ultra Connectivity, Powerful Processing , Security System Built-In. ethernet cable CAT6) and connectors
External hdd/ network attached storage,Tablets or mobile devices,Hight quality camera,Backup, power supply ups
Label printer, o create adhesive-backed labels that can be used for various purposes in homes, offices, businesses
Antivirus software
Pottery wheel, klin, clay extruder, Slab Roller, Pugmill, Glaze Materials and Application Tools: Brushes, sprayers, dipping tools, Sculpting Tools: A variety of sculpting tools such as ribs, knives, wire Worktables and ShelvesSafety Equipment: Safety goggles, dust masks, aprons, and ventilation

SERVERs
Shipping and Delivery Tracking Tools, UPS WorldShip / FedEx Ship Manager
Wireless Access Points (WAPs)( Netgear EX3700 1 Port Wireless Access Point)networking devices that allow Wi-Fi-enab 2.4GHz and 5GHz led devices to connect wirelessly to a wired network. WPA/WPA2鈥擯SK) and WEP.
Network Monitoring Tools Wireshark, are software or hardware solutions used to monitor, manage, and analyze network performance, traffic, and devices within a computer network
Windows 11 pro with key, It offers various business-oriented features, including enhanced security measures, better integration with Microsoft 365, improved productivity tools, and support for virtualization. Cost 9.99 specs Processor: 1 gigahertz (GHz), RAM: 4 gigabyte, Storage: 64 GB or larger storage device.
Mozzilla firefox or google chrome
Data protection act, to regulate the handling, processing, storage, and protection of personal data
Computer misuse act serves as the primary legal framework governing computer-related offenses and cybersecurity
Health and safety act, to ensure the health, safety, and welfare of workers, as well as the public, within workplaces and other environments
Vpn
Star topology, network configuration in which every node (such as computers, printers, or other devices) in the network is directly connected to a central device, typically a network switch or hub. Centralized Structure, Scalability and Performance, Easy to Troubleshoot, Less Susceptible to Network Collisions
Original post by username6635941
What Exactly Are You Meant to Research Online for Part A? I know the requirements but how will it help in Part B.

I don't want to mess up in the exam.

1.Manufacturing & Delivery: Pottery Wheel Essential equipment for shaping clay effectively, forming the foundation of the pottery-making process. Storage and Drying Rack Crucial for maintaining proper storage conditions and facilitating the drying process, preventing damage, ensuring even drying. Workbench and Tools Necessary for shaping and refining clay, enabling artists to create intricate designs with precision. Computer and Software Description: Facilitates inventory management, order tracking, financial record-keeping, and design creation, streamlining overall business operations.
Digital Camera Essential for capturing high-resolution images for promotional purposes and online marketing. Point of Sale (POS) System Vital for ensuring smooth transactions, accurate record-keeping, and efficient management of sales and inventory. Kilns Provides consistent and accurate firing temperatures, resulting in well-crafted and durable pottery.
Clay Extruders Simplifies the process of creating complex designs, saving time and effort in shaping the clay. 2.Customer Relations: Dedicated help desk and support services to help, resolve queries, and offer support to customers via various channels. Feedback Management: System for collecting customer feedback, reviews, and suggestions, allowing continuous improvement of services and products. Order Tracking System Enables customers to track their orders and delivery status, ensuring transparency and convenience. Personalized Customer Service Tailored customer service experiences, including targeted marketing campaigns and efforts to enhance overall customer satisfaction. Design Consultation Services Providing design and modelling assistance, ensuring clients can explore their creativity and make informed design decisions. Efficient Checkout Experiences Implementation of point-of-sale (POS) software to ensure smooth and efficient checkout experiences for customers. CRM System (CRM) software to manage interactions, track preferences, and enhance overall customer engagement. Communication and Collaboration Tools to facilitate effective internal communication and collaboration among team members, ensuring a seamless customer experience. Online Presence and Social Media Engagement Utilization of social media, website, and online selling platforms to expand reach, connect with potential customers, and promote pottery products effectively. Customer Data Handling and Privacy Measures Ensures secure and responsible handling of client data, protecting privacy and preventing unauthorized access. Customer Training Programs Conducts training sessions to enhance staff skills in customer interaction, improving satisfaction and driving sales growth. CustomerFocused Marketing Analytics Analyses customer behaviour and feedback to tailor marketing strategies, improving the overall customer experience. 3. Staff Management and Support: Helpdesk and technical support services to help and troubleshooting for IT-related issues within the organization. Staff Training Programs Conducts training sessions to enhance staff skills and knowledge, especially in utilizing IT systems and customer interaction. Software and Hardware Maintenance Regular maintenance of software and hardware systems to ensure optimal functionality and prevent disruptions in business operations.
Secure Handling of Customer and Employee Data Ensures confidentiality and security in the handling of customer and employee data, maintaining trust and complying with regulations. Centralized Storage and Management of Business Data Maintenance of pottery designs and business data through centralized storage systems, ensuring efficiency and organization. Inventory Management System for tracking and managing stock of raw materials, ensuring efficient inventory management, and preventing stock-outs. Recording and Managing Maintenance Activities Keeps a record of maintenance activities, ensuring informed decision-making and timely equipment servicing. Financial Management and Accounting Software
Implementation of accounting software to manage financial aspects, track expenses, and generate financial reports for informed decision-making.
Project Management and Task Organization: Project management software to organize and manage tasks, deadlines, and resources efficiently, ensuring timely completion. Communication and Collaboration Tools Tools to facilitate effective internal communication and collaboration among team members, ensuring a streamlined workflow.
Data Backup and Security Measures Implementation of data backup and security software to safeguard against data loss, unauthorized access, and potential cyber threats. Marketing and Selling: Online Presence and E-commerce Platform Development and maintenance of a website and ecommerce platform to expand reach, promote products, and facilitate online sales. Social Media Management Utilization of social media platforms for marketing purposes, engaging with potential customers, and promoting pottery productsCustomer Relationship Management (CRM) Software Implementation of CRM software to manage customer interactions, track preferences, and improve engagement for enhanced sales. Sales Data Analysis: Analytical tools for analysing website traffic, user behaviour, and sales data to enhance marketing strategies and improve customer targeting. Point of Sale (POS) System Implementation of a POS system for smooth transactions, accurate record keeping, and efficient management of sales and inventory. Design and Modelling Software for Clients Providing clients with design and modelling software to explore creativity, make informed design decisions, and ensure the final product meets their vision. Communication and Collaboration Tools for Client Interaction Tools to facilitate effective communication and collaboration with clients, ensuring their needs and preferences are met. Personalized Customer Service and Support Offering personalized customer service, addressing queries, and providing support to clients through various channels. Customer Feedback Collection System for gathering feedback, reviews, and suggestions from customers to continuously improve products and services. Shipment Tracking System Implementation of a system that allows customers to track their orders and delivery status for transparency and convenience. Online Payment Options Offering secure and convenient online payment options, ensuring hassle-free transactions and the safety of client financial information. Compliance with Retail and E-commerce Legislation Adherence to retail and ecommerce legislation, providing relevant information on the website, respecting the customer's right to cancel, ensuring email privacy, and complying with laws on distance selling. Hardware Requirements:
Pottery Wheel: High Need - Crucial for shaping clay effectively, forming the foundation of the pottery-making process.
Kiln: High Need - Essential for the final product's quality and longevity, ensuring the clay is properly fired.
Storage and Drying Racks: HN Crucial for proper storage and drying of pottery, preventing damage, and ensuring even drying.
Computer and Software: High Need - Facilitates inventory management, order tracking, financial record-keeping, and design
creation, streamlining business operations.
Digital Camera: High Need - Essential for capturing high-resolution images for promotional purposes and online marketing.
Point of Sale (POS) System: High Need - Vital for smooth transactions and accurate record-keeping, managing sales and inventory efficiently.
Software Requirements:
Pottery Design Software: High Need - Enables artists to experiment with designs digitally before working with clay.
Inventory Management Software: High Need - Ensures efficient inventory management, preventing stock-outs, and enabling timely order fulfilment.
Accounting Software HN Manages financial aspects, tracks expenses, and generates financial reports for informed.
decision-making.
social media/Website and Online Selling: HN Expands reach and access to potential customers, crucial for promoting and selling pottery.
Project Management Software: HN Organizes and manages tasks, deadlines, and resources efficiently, ensuring timely completion.
Customer Relationship Management (CRM) Software: High Need - Essential for managing customer interactions, improving.
satisfaction, and driving sales growth.
Communication and Collaboration Tools: HN Facilitates effective internal communication and collaboration among team members.
Data Backup and Security Software: HN Safeguards against data loss, unauthorized access, and potential cyber threats.
Inventory Management Software: High Need - Ensures accurate inventory levels, prevents stock-outs, and enables efficient order fulfilment for clients.
Design and Modelling Software: High Need - Enables clients to explore their creativity, make informed design decisions, and ensure the final product meets their vision.
Network Requirements:
Secure Server: HN Crucial for protecting sensitive data, ensuring confidentiality, and maintaining the integrity of business data.
Software Source Control: High Need - Ensures efficient management and tracking of changes in software code, maintaining version control and reliability.
Penetration Testing: HN Identifies vulnerabilities, proactively addresses potential security risks, and strengthens network defences.
Password Protection: High Need - Safeguards the network and data from unauthorized access, ensuring overall security.
Reliable Internet Connection: HN Ensures smooth communication and transactions between the pottery business and its clients.
Secure Network Infrastructure: HN Protects clients' sensitive information, fostering trust and confidence in the pottery business.
Fast and Responsive Website: High Need - Provides a seamless browsing experience for clients, facilitating easy navigation and informed purchasing decisions.
Online Payment Options: High Need - Offers secure and convenient online payment options, ensuring hassle-free transactions and the safety of client financial information.
Legislation
Compliance with the Copyright, Designs and Patents Act (1988): Adherence to copyright regulations for original designs.
Protection of designs through registration with the UK Intellectual Property Office (IPO).
Compliance with Retail Legislation: Adherence to legislation when selling goods to consumers. Correct product descriptions, visible pricing, and ensuring products are of good quality and fit for the intended purpose.
Compliance with E-commerce Legislation: For online sales, compliance with regulations providing relevant information on the website, respecting the customer's right to cancel, ensuring email privacy, and adhering to laws on distance selling.
Data Information Requirement:
Secure Handling of Customer and Employee Data: High Need - Ensures confidentiality and security, maintaining trust with clients and complying with regulations.
Maintenance of Pottery Designs and Business Data: High Need - Centralized storage and management of crucial business data for efficiency and organization.
Tracking and Managing Stock of Raw Materials: High Need - Ensures efficient inventory management, preventing stock-outs and ensuring timely production.
Recording and Managing Maintenance Activities: High Need - Keeps a record of maintenance activities, ensuring informed.
decision-making and timely equipment servicing.
Handling of Client Data by Businesses: High Need - Ensures secure and responsible handling of client data, protecting privacy.
Reply 14
Original post by Cipher2024
Hardware Requirements:
Company needs.
1. Pottery Wheel: High Need - Crucial for shaping clay effectively, forming the foundation of the pottery-making process.
2. Kiln: High Need - Essential for the final product's quality and longevity, ensuring the clay is properly fired.
3. Storage and Drying Racks: High Need - Crucial for proper storage and drying of pottery, preventing damage and ensuring even drying.
4. Computer and Software: High Need - Facilitates inventory management, order tracking, financial record-keeping, and design creation, streamlining business operations.
5. Label Printer: High Need - Enhances efficiency and organization by creating professional-looking labels for pottery pieces.
6. Digital Camera: High Need - Essential for capturing high-resolution images for promotional purposes and online marketing.
7. Point of Sale (POS) System: High Need - Vital for smooth transactions and accurate record-keeping, managing sales and inventory efficiently.
For Langstone Pottery Client's Needs:
1. Kilns: High Need - Provides consistent and accurate firing temperatures, resulting in well-crafted and durable pottery.
2. Pottery Wheels: High Need - Allows for precise control and smooth operation, enabling the creation of beautiful and intricate pottery.
3. Clay Extruders: High Need - Simplifies the process of creating complex designs, saving time and effort in shaping the clay.
Software Requirements:
For Langstone Pottery:
1. Pottery Design Software: High Need - Enables artists to experiment with designs digitally before working with clay.
2. Inventory Management Software: High Need - Ensures efficient inventory management, preventing stock-outs, and enabling timely order fulfilment.
3. Point of Sale Records Software: High Need - Streamlines the sales process, provides accurate transaction records, and ensures efficient checkout.
4. Accounting Software: High Need - Manages financial aspects, tracks expenses, and generates financial reports for informed decision-making.
5. Social Media/Website and Online Selling: High Need - Expands reach and access to potential customers, crucial for promoting and selling pottery.
6. Project Management Software: High Need - Organizes and manages tasks, deadlines, and resources efficiently, ensuring timely completion.
7. Customer Relationship Management (CRM) Software: High Need - Essential for managing customer interactions, improving satisfaction, and driving sales growth.
8. Communication and Collaboration Tools: High Need - Facilitates effective internal communication and collaboration among team members.
9. HR and Payroll Software: High Need - Streamlines HR processes, ensures accurate payroll calculations, and maintains employee records.
10. Data Backup and Security Software: High Need - Safeguards against data loss, unauthorized access, and potential cyber threats.
For Langstone Pottery Client's Needs:
1. Inventory Management Software: High Need - Ensures accurate inventory levels, prevents stock-outs, and enables efficient order fulfilment for clients.
2. Customer Relationship Management (CRM) Software: High Need - Allows for personalized customer service, targeted marketing campaigns, and overall better customer satisfaction.
3. Design and Modelling Software: High Need - Enables clients to explore their creativity, make informed design decisions, and ensure the final product meets their vision.
4. Point of Sale (POS) Software: High Need - Ensures smooth and efficient checkout experiences, accurate record-keeping, and easy access to purchase history.
Network Requirements:
For Langstone Pottery:
1. Secure Server: High Need - Crucial for protecting sensitive data, ensuring confidentiality, and maintaining the integrity of business data.
2. Software Source Control: High Need - Ensures efficient management and tracking of changes in software code, maintaining version control and reliability.
3. Penetration Testing: High Need - Identifies vulnerabilities, proactively addresses potential security risks, and strengthens network defences.
4. Password Protection: High Need - Safeguards the network and data from unauthorized access, ensuring overall security.
For Langstone Pottery Client's Needs:
1. Reliable Internet Connection: High Need - Ensures smooth communication and transactions between the pottery business and its clients.
2. Secure Network Infrastructure: High Need - Protects clients' sensitive information, fostering trust and confidence in the pottery business.
3. Fast and Responsive Website: High Need - Provides a seamless browsing experience for clients, facilitating easy navigation and informed purchasing decisions.
4. Online Payment Options: High Need - Offers secure and convenient online payment options, ensuring hassle-free transactions and the safety of client financial information.
5. Legislation
1. Correct Installation of the Kiln: Compliance with qualified and competent electricians or gas fitters for installation. Regular maintenance and fitting of all correct controls and devices are necessary.
2. Control Measures for Silica Dust: Compliance with COSHH Regulations. Risk assessments and actions to reduce exposure to silica dust, ensuring exposure stays below the Workplace Exposure Limit (WEL). Use of appropriate Personal Protective Equipment (PPE) when necessary.
3. Compliance with Ceramic Articles in Contact with Food Regulations (2006): If producing ceramics for food or drink contact, such as mugs, bowls, or plates, adherence to regulations regarding lead and cadmium migration levels. Issuance of a Declaration of Compliance for relevant products.
4. Compliance with the Copyright, Designs and Patents Act (1988): Adherence to copyright regulations for original designs. Protection of designs through registration with the UK Intellectual Property Office (IPO).
5. Compliance with Retail Legislation: Adherence to legislation when selling goods to consumers. Correct product descriptions, visible pricing, and ensuring products are of good quality and fit for the intended purpose.
6. Compliance with E-commerce Legislation: For online sales, compliance with regulations providing relevant information on the website, respecting the customer's right to cancel, ensuring email privacy, and adhering to laws on distance selling.
Data Information Requirement:
1. Secure Handling of Customer and Employee Data: High Need - Ensures confidentiality and security, maintaining trust with clients and complying with regulations.
2. Maintenance of Pottery Designs and Business Data: High Need - Centralized storage and management of crucial business data for efficiency and organization.
3. Tracking and Managing Stock of Raw Materials: High Need - Ensures efficient inventory management, preventing stock-outs and ensuring timely production.
4. Recording and Managing Maintenance Activities: High Need - Keeps a record of maintenance activities, ensuring informed decision-making and timely equipment servicing.
5. Handling of Client Data by Businesses: High Need - Ensures secure and responsible handling of client data, protecting privacy and preventing unauthorized access.

Activity 2
Manufacturing & Delivery:
1. Pottery Wheel
Description: Essential equipment for shaping clay effectively, forming the foundation of the pottery-making process.
2. Storage and Drying Racks
Description: Crucial for maintaining proper storage conditions and facilitating the drying process, preventing damage and ensuring even drying.
3. Workbench and Tools
Description: Necessary for shaping and refining clay, enabling artists to create intricate designs with precision.
4. Computer and Software
Description: Facilitates inventory management, order tracking, financial record-keeping, and design creation, streamlining overall business operations.
5. Label Printer
Description: Enhances efficiency and organization by creating professional-looking labels for pottery pieces.
6. Digital Camera
Description: Essential for capturing high-resolution images for promotional purposes and online marketing.
7. Point of Sale (POS) System
Description: Vital for ensuring smooth transactions, accurate record-keeping, and efficient management of sales and inventory.
Kilns

Description: Provides consistent and accurate firing temperatures, resulting in well-crafted and durable pottery.

11. Pottery Wheels
Description: Allows for precise control and smooth operation, enabling the creation of beautiful and intricate pottery.
12. Clay Extruders
Description: Simplifies the process of creating complex designs, saving time and effort in shaping the clay.
Customer Relations:
Customer Support and Assistance
Service Description: Dedicated help desk and support services to help, resolve queries, and offer support to customers via various channels.
Feedback Management
Service Description: System for collecting customer feedback, reviews, and suggestions, allowing continuous improvement of services and products.
Order Tracking System
Service Description: Enables customers to track their orders and delivery status, ensuring transparency and convenience.
Personalized Customer Service
Service Description: Tailored customer service experiences, including targeted marketing campaigns and efforts to enhance overall customer satisfaction.
Design Consultation Services
Service Description: Providing design and modelling assistance, ensuring clients can explore their creativity and make informed design decisions.
Efficient Checkout Experiences
Service Description: Implementation of point-of-sale (POS) software to ensure smooth and efficient checkout experiences for customers.
CRM System
Service Description: Customer Relationship Management (CRM) software to manage interactions, track preferences, and enhance overall customer engagement.
Communication and Collaboration Tools
Service Description: Tools to facilitate effective internal communication and collaboration among team members, ensuring a seamless customer experience.
Online Presence and Social Media Engagement
Service Description: Utilization of social media, website, and online selling platforms to expand reach, connect with potential customers, and promote pottery products effectively.
Customer Data Handling and Privacy Measures
Service Description: Ensures secure and responsible handling of client data, protecting privacy and preventing unauthorized access.
Customer Training Programs
Service Description: Conducts training sessions to enhance staff skills in customer interaction, improving satisfaction and driving sales growth.
Customer-Focused Marketing Analytics
Service Description: Analyses customer behaviour and feedback to tailor marketing strategies, improving the overall customer experience.
Staff Management and Support:
1. IT Support Services
Service Description: Helpdesk and technical support services to help and troubleshooting for IT-related issues within the organization.
2. Staff Training Programs
Service Description: Conducts training sessions to enhance staff skills and knowledge, especially in utilizing IT systems and customer interaction.
3. Software and Hardware Maintenance
Service Description: Regular maintenance of software and hardware systems to ensure optimal functionality and prevent disruptions in business operations.
4. Secure Handling of Customer and Employee Data
Service Description: Ensures confidentiality and security in the handling of customer and employee data, maintaining trust and complying with regulations.
5. Centralized Storage and Management of Business Data
Service Description: Maintenance of pottery designs and business data through centralized storage systems, ensuring efficiency and organization.
6. Inventory Management
Service Description: System for tracking and managing stock of raw materials, ensuring efficient inventory management and preventing stock-outs.
7. Recording and Managing Maintenance Activities
Service Description: Keeps a record of maintenance activities, ensuring informed decision-making and timely equipment servicing.
8. Financial Management and Accounting Software
Service Description: Implementation of accounting software to manage financial aspects, track expenses, and generate financial reports for informed decision-making.
9. Project Management and Task Organization
Service Description: Project management software to organize and manage tasks, deadlines, and resources efficiently, ensuring timely completion.
10. Communication and Collaboration Tools
Service Description: Tools to facilitate effective internal communication and collaboration among team members, ensuring a streamlined workflow.
11. HR and Payroll Software
Service Description: Streamlines HR processes, ensures accurate payroll calculations, and maintains employee records efficiently.
12. Data Backup and Security Measures
Service Description: Implementation of data backup and security software to safeguard against data loss, unauthorized access, and potential cyber threats.
Marketing and Selling:
Online Presence and E-commerce Platform
Service Description: Development and maintenance of a website and e-commerce platform to expand reach, promote products, and facilitate online sales.
Social Media Management
Service Description: Utilization of social media platforms for marketing purposes, engaging with potential customers, and promoting pottery products.
Customer Relationship Management (CRM) Software
Service Description: Implementation of CRM software to manage customer interactions, track preferences, and improve engagement for enhanced sales.
Sales Data Analysis
Service Description: Analytical tools for analysing website traffic, user behaviour, and sales data to enhance marketing strategies and improve customer targeting.
Point of Sale (POS) System
Service Description: Implementation of a POS system for smooth transactions, accurate record-keeping, and efficient management of sales and inventory.
Design and Modelling Software for Clients
Service Description: Providing clients with design and modelling software to explore creativity, make informed design decisions, and ensure the final product meets their vision.
Communication and Collaboration Tools for Client Interaction
Service Description: Tools to facilitate effective communication and collaboration with clients, ensuring their needs and preferences are met.
Personalized Customer Service and Support
Service Description: Offering personalized customer service, addressing queries, and providing support to clients through various channels.
Customer Feedback Collection
Service Description: System for gathering feedback, reviews, and suggestions from customers to continuously improve products and services.
Shipment Tracking System
Service Description: Implementation of a system that allows customers to track their orders and delivery status for transparency and convenience.
Online Payment Options
Service Description: Offering secure and convenient online payment options, ensuring hassle-free transactions and the safety of client financial information.
Compliance with Retail and E-commerce Legislation
Service Description: Adherence to retail and e-commerce legislation, providing relevant information on the website, respecting the customer's right to cancel, ensuring email privacy, and complying with laws on distance selling.









This is the kind of things you will need to research

any idea what the network will look like? i struggle with that, also thanks for headsup i forgot to add pottery machines馃拃
Reply 15
Original post by username6635941
What Exactly Are You Meant to Research Online for Part A? I know the requirements but how will it help in Part B.

I don't want to mess up in the exam.

didn't you have part A before the holidays?
Reply 16
Original post by rezzo100
didn't you have part A before the holidays?

i had mine on the 4th jan
Reply 17
Original post by Tia.xox
i had mine on the 4th jan

thats strange, i had mine on dec 12th and i started part B today
Reply 18
Original post by rezzo100
thats strange, i had mine on dec 12th and i started part B today

i start part b tomorrow very unprepared

Quick Reply

Latest

Trending

Trending