They are usually quite quick, I have never had much problem ordering the form online and getting the actual HC2 cert. If yours is taking a while to arrive, making sure you get a specail receipt when you go cash your prescriptions, can't remember what the receipt is called, but it's not the normal receipt you get from the cashier, you can only get the form stamped from the chemist when you get your prescription. I think you can claim your money back for up to 3 month.