Hey!
Just to start with, I am so sorry for the length of this, but I'm totally stuck. I'd really appreciate any responses. I'll give you rep!
I have a dilemma. I studied media then photography/graphic design, and that has always been my dream. Whilst I was at Uni, I applied for a job at Marks & Spencer for extra money and to get rid of some of my bored-ness. I've never managed to get anywhere with photography. You apply for jobs, people don't get back to you, or they say you don't have enough experience (when they won't even offer it to you).
After Uni, I boosted my hours to full-time at M&S. My managers were always pleased with my work. I've never been told off about how I work (except for having a laugh with someone), and my line manager described me as "my best customer assistant".
A section co-ordinator (supervisor) once phoned in sick. Although I wasn't the longest serving employee in on that day, I had the most experience (e.g. I was flexible with food ordering, refunds, tills, stock etc). So, when my Manager was going home, I was in charge of everyone on a busy Saturday evening from 5pm until the time we closed.
They were all really impressed with how I coped, especially as I was basically thrown into it. The thing was, I really enjoyed it.
There wasn't a vacancy for a section co-ordinator, so I carried on being a customer assistant until Christmas 2016 when they needed an extra one. For the entire month of December, I was in charge of "service" so making sure the tills were appropriately manned based on how busy/not busy it was, making sure complaints were dealt with etc. There was not one single complaint about queues on the tills that month.
After Christmas, they stepped me back down as the vacancy wasn't there. Last month, a vacancy arose, and I got straight into it.
Other than it being short staffed and causing me some stress at times, I've really enjoyed the job so far. 3 managers have all told me how well I'm getting on (once, I was so shy I barely spoke), and the store manager is pleased with how I'm doing too. One manager said "this time next year, I could see you as a section manager".
Before they stepped me up, I applied for a job at Great Western Railway. I've always been interested in transport and it was always something I wanted to do. The job I've applied for would be less pressure, and I'd be taking home an extra £5000 per year, plus you get free train travel if it's a Great Western Railway service, 75% off other operators otherwise.
They all seemed really friendly in the interview and a person I spoke to in the station (who has the same job as what I applied for), said she really enjoys it. They rang me on Thursday and offered me the job (on condition I pass a health/drugs test... which I will as I'm not taking anything).
But now I'm stuck what to do.
At my current job, you do get complaints for silly things. I was shouted at by someone as they were overcharged by 10p. My sister put me off though and said "imagine all the people shouting at you because their train might be cancelled".
I just really don't know what to do.
- People at Marks & Spencer all say they like me. I can have a laugh with everyone, there is a good social side to working there. I've built up a lot of friends and trust with people. One person said to me "I like it when you're in charge. I work extra hard as you're really nice to us all and we all like you"... The pay is good and so is the discount. I could easily progress further there too. It is however, my first ever job, is it that I've just got too comfy there?
- Or, do I work for GWR? It's something new, I always wanted to go into transport. I'd also get £5000 extra per year and free travel.
I'm just worried I'll end up not liking it at GWR and knowing myself, I'd return to M&S. Then I'd have to wait to progress again. Also, if I did stay at M&S, I'd want to keep on progressing if I'm there for the foreseeable future.
Thank you so much!