Just saw this that I had posted elsewhere, hope it helps :-)
* For Managing a QS', it's about working with customers to identify and meet their needs, so you don't do things 'to' people but 'with' people, so details how you know what they wanted, involved them etc
* For Communicating & Influencing, it's about demonstrating an awareness of /use of the need to adapt style to suit the audience and subject. Include what you did differently & why, include multiple communication channels (for inclusion)
* For Making Effective Decisions, cover solutions considered & rejected along with why rejected & why you chose the one you did. Include the 'risks' which is why you will normally have rejected. This often comes down to impacts on quality/time/cost/reputational damage/wellbeing. Show how you gathered the data and include some reflection post-event, even if it went well
On all, ensure you cover outcomes, which are NEVER about stats and ALWAYS in some ways related to people, so customers, colleagues, stakeholders etc. Impact will ideally be positive but never pretend something was 100% perfect. Compassion and empathy are big themes, (never say sympathy)
ALWAYS include detail on HOW you did something, things don't happen by magic! (Eg 'by being empathetic and showing the customer I really cared, I was able to gain their trust which enabled them to be calmer and think more clearly')
Remember to practise timings by timing your answers, so you are used to the time elapsing. You start the timer but it cuts off, so you don't want your impressive end points to be missed as you over-ran as they won't be captured. Take a moment out of that time to compose yourself and take a breat to think, before starting
You can take notes/consult them but think about ease 'in the moment'-pin them on the wall behind your PC or tape to a cereal box (as it stands up unsupported) so you only have to glance to the side.