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EO DWP 7 week training ?

I'm due to start training this month . Does anyone now what the training will entail ?

What is the first day like ? Do they give you a tour of the building?

Is training a mixture or activities and fun stuff?

I heard it's online but in the office?

Is there any test or weekly exams ?

Thanks 👍🙏

Reply 1

Original post
by Lucyxsa
I'm due to start training this month . Does anyone now what the training will entail ?

What is the first day like ? Do they give you a tour of the building?

Is training a mixture or activities and fun stuff?

I heard it's online but in the office?

Is there any test or weekly exams ?

Thanks 👍🙏


Hi there,
do you know what workstream/department within DWP you are being deployed to? Depending on the area within DWP the training usually online with some completed online but in the office. If it’s a work coach role then it’s all in the office as a rule. You should get a tour of the building and I’m sure everyone will be helpful and friendly. Again the types of training will carry but usually a mix of delivered training - using PowerPoints/videos/resource links. Then you may get put into breakout rooms if on Teams to answer questions/role play. Often there are knowledge checkers to complete as you go. Don’t worry! Sometimes the training may be generic and you learn more about your role whilst in consolidation… where you learn on the job but with continued support through teams chats/buddy system. I assume you will be joining with other new EO’s - so you will have those colleagues as support too. Just remember to save any useful links to your favourites so you can go over again easily without having to search the vast DWP intranet! Also if you are unsure of anything ask! Best of luck x

Reply 2

Thanks for your kind words of encouragement. I will be doing work coach training . I wonder why we need to go in the office for online training not at home ? Do you know what the dress code is during training?

Reply 3

Original post
by Lucyxsa
Thanks for your kind words of encouragement. I will be doing work coach training . I wonder why we need to go in the office for online training not at home ? Do you know what the dress code is during training?

Hi there,
I have a friend currently doing work coach training, they are completing all their training in the office/job centre. The dress code for DWP is business attire, but that doesn’t mean you have to wear a suit. Smart trousers/dress/skirt/with blouse/shirt/cardigan/smart jumper etc all should be fine. Good luck !

Reply 4

Original post
by Lucyxsa
I'm due to start training this month . Does anyone now what the training will entail ?

What is the first day like ? Do they give you a tour of the building?

Is training a mixture or activities and fun stuff?

I heard it's online but in the office?

Is there any test or weekly exams ?

Thanks 👍🙏

How long is the training. I’m in another recruitment tranche for work coach and wondering how long from given provisional offer to start date? Hope training goes well. Any updates would be useful

Reply 5

Original post
by Domty32
How long is the training. I’m in another recruitment tranche for work coach and wondering how long from given provisional offer to start date? Hope training goes well. Any updates would be useful

7 weeks. I think it depends on your location. many people in other areas are saying 4 Dec but they haven't got any confirmation yet. Mine was a week .

Reply 6

Thanks for information " will do 13 days facilitator led training, 5 days consolidation, another 7 days facilitator led and a final 5 days " but 7 weeks in Total right ? That's what the guy on the phone said. I think you was lucky as maybe it was COVID so you was given a surface pro at home and can learn at home . Unfortunately ours in in the building:frown:.

Reply 7

Yes , I'm thinking training will be the most enjoyable part . The calm before the storm. Learning and getting paid is the best job..I'm sure once training finishes it's going to be stress haha 😂

Reply 8

Original post
by Lucyxsa
Yes , I'm thinking training will be the most enjoyable part . The calm before the storm. Learning and getting paid is the best job..I'm sure once training finishes it's going to be stress haha 😂

Just curious, how was it after training then? Stress like you anticipated? My first day is on Monday, can you remember what that entails?

And was the dress cods infact business attire? Were men wearing dress pants and shirts? Thanks in advance.

Reply 9

Original post
by Ian8892
Just curious, how was it after training then? Stress like you anticipated? My first day is on Monday, can you remember what that entails?
And was the dress cods infact business attire? Were men wearing dress pants and shirts? Thanks in advance.

Training was awful. Week after week of sometimes good trainers other times absolutely rank trainers. 29 people in each training group with perhaps 5 who actually were there and participated Made to attend the office to sit in front of a screen from 9.30 to 4.30 each day. Ridiculous. Then had to complete mental health and keeping safe training in order to be allowed to do our own appts. Tbh training designed for 19 year olds with no communication skills or life experience. If you’ve worked before then be prepared for boredom for weeks on end.
Actual training dealt little with the actual system we work on so out in the real world a really tricky transition. Our office is good and supportive. Hate to think what’s happened to people who after part - train in BG were given a diary and then told to get on with it.
DWP really do have to sort this out.
And anything you read about flexible working. Forget it.DWP don’t trust any of us!
Smart casual I’d say for dress. No trainers. But certainly don’t turn up in a suit - that’s for claimants who have to present themselves in interview attire occasionally.
A good worthwhile job let down by its training and management.

Reply 10

Wow... I did not expect that reply ill be honest, I've actually just done all that mundane training for the pension department in DWP.. so looks like I'm doing it again.. I'm 35, and like you said, these

Reply 11

Original post
by Domty32
Training was awful. Week after week of sometimes good trainers other times absolutely rank trainers. 29 people in each training group with perhaps 5 who actually were there and participated Made to attend the office to sit in front of a screen from 9.30 to 4.30 each day. Ridiculous. Then had to complete mental health and keeping safe training in order to be allowed to do our own appts. Tbh training designed for 19 year olds with no communication skills or life experience. If you’ve worked before then be prepared for boredom for weeks on end.
Actual training dealt little with the actual system we work on so out in the real world a really tricky transition. Our office is good and supportive. Hate to think what’s happened to people who after part - train in BG were given a diary and then told to get on with it.
DWP really do have to sort this out.
And anything you read about flexible working. Forget it.DWP don’t trust any of us!
Smart casual I’d say for dress. No trainers. But certainly don’t turn up in a suit - that’s for claimants who have to present themselves in interview attire occasionally.
A good worthwhile job let down by its training and management.

So apt

Reply 12

Original post
by ilovelemons
Hi there,
do you know what workstream/department within DWP you are being deployed to? Depending on the area within DWP the training usually online with some completed online but in the office. If it’s a work coach role then it’s all in the office as a rule. You should get a tour of the building and I’m sure everyone will be helpful and friendly. Again the types of training will carry but usually a mix of delivered training - using PowerPoints/videos/resource links. Then you may get put into breakout rooms if on Teams to answer questions/role play. Often there are knowledge checkers to complete as you go. Don’t worry! Sometimes the training may be generic and you learn more about your role whilst in consolidation… where you learn on the job but with continued support through teams chats/buddy system. I assume you will be joining with other new EO’s - so you will have those colleagues as support too. Just remember to save any useful links to your favourites so you can go over again easily without having to search the vast DWP intranet! Also if you are unsure of anything ask! Best of luck x

Hi you appear to work for Dwp? So hoping you may be able to help!
Hi hoping someone can help. I’ve been on reserve list since end of Jan so that times up at the end of next month. I’ve been asked for documents for a provisional offer for a location that’s about 50minutea to an hour away - they said it’s been added to my proffered locations? If I decline that will it affect my future options? If I accept it does anyone know how easy it is to do an internal transfer to somewhere closer to home? Or how long I’m likely to wait?! Just not sure if to accept and get my foot in the door but equally with kids at home it’s a long commute!

Reply 13

Original post
by HeidixXx
Hi you appear to work for Dwp? So hoping you may be able to help!
Hi hoping someone can help. I’ve been on reserve list since end of Jan so that times up at the end of next month. I’ve been asked for documents for a provisional offer for a location that’s about 50minutea to an hour away - they said it’s been added to my proffered locations? If I decline that will it affect my future options? If I accept it does anyone know how easy it is to do an internal transfer to somewhere closer to home? Or how long I’m likely to wait?! Just not sure if to accept and get my foot in the door but equally with kids at home it’s a long commute!
Since it was part of your preferred location, if you decline you will be taken off reserve list. I doubt this will affect your future applications. If you accept you will be expected to stay on the position for at least 18months except there are other compelling and exceptional circumstances warranting a transfer. However, I have seen people apply for internal vacancies in other locations after passing probation and they moved. I actually work 1hr+ away.

Reply 14

Original post
by Sophielarlar
Since it was part of your preferred location, if you decline you will be taken off reserve list. I doubt this will affect your future applications. If you accept you will be expected to stay on the position for at least 18months except there are other compelling and exceptional circumstances warranting a transfer. However, I have seen people apply for internal vacancies in other locations after passing probation and they moved. I actually work 1hr+ away.

See it wasn’t one of my preferred locations, I received an email asking if I would consider this location and I said potentially depending on the offer and received a reply saying Thankyou it has been added to your preferred location list. Very helpful to know that if I turn it down il be removed from the reserve list though Thankyou. Do you know if I would be offered an alternative location if one came up whilst I’m going through checks or training etc or would that be it if I commence pec etc?
Thankyou for your help

Reply 15

Original post
by HeidixXx
See it wasn’t one of my preferred locations, I received an email asking if I would consider this location and I said potentially depending on the offer and received a reply saying Thankyou it has been added to your preferred location list. Very helpful to know that if I turn it down il be removed from the reserve list though Thankyou. Do you know if I would be offered an alternative location if one came up whilst I’m going through checks or training etc or would that be it if I commence pec etc?
Thankyou for your help

You won't be offered alternative location. That was what happened to me. I applied for the location closer to me but was put on reserve then I also interviewed for my current location which is over an hour away and got an offer straight away. When I was on training they began allocating to my preferred location but I was yanked off the reserve list with reason that I had accepted another offer. I'd advice you accept it if you really need the job and look for internal vacancies after probation.

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