DWP - Dispute Resolution Service Case Manager

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elliemxxx
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Hi all,

I recently applied for the Dispute Resolution Service Case Manager role in both Birmingham and Wales and have received an interview for the position in Wales. No update on Birmingham at the moment but I'm hopeful!

Has anyone gone through the pre-recorded interview at all? I've seen on the work coach threads about the interview but assumed this would be slightly different and not to rely on that information.

Any assistance for preparation or general info on the format of the interview would be brilliant

Thanks
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elliemxxx
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Bump.

Have 2 interviews for this role in different locations, would appreciate some help

The email I received with the interview link provides nothing in terms of formatting or advice.
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username5676654
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Hi, I've been told that they ask about the Behaviours/ Competencies that you wrote for your application, so you just talk about what you have already written and expand a little. You get 30 seconds to prepare your answer and then 3 minutes to answer. I have been recording myself going through each of my behaviour examples to make sure I hit all the important parts. They then ask 2-3 Strength based questions. You will find a booklet on these on the Civil Service website and this explains which Strengths match each Behaviours and gives definitions of each. I have just highlighted each Strength to match each Behaviour and wrote some bullet points of examples of how I show this Strength. I think you get time to prepare for these questions also but I think you only get 2 minutes to record your answer. Hope this helps. Good luck
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elliemxxx
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(Original post by username5676654)
Hi, I've been told that they ask about the Behaviours/ Competencies that you wrote for your application, so you just talk about what you have already written and expand a little. You get 30 seconds to prepare your answer and then 3 minutes to answer. I have been recording myself going through each of my behaviour examples to make sure I hit all the important parts. They then ask 2-3 Strength based questions. You will find a booklet on these on the Civil Service website and this explains which Strengths match each Behaviours and gives definitions of each. I have just highlighted each Strength to match each Behaviour and wrote some bullet points of examples of how I show this Strength. I think you get time to prepare for these questions also but I think you only get 2 minutes to record your answer. Hope this helps. Good luck
Thank you

Good luck!
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Natcastro
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Hi, have you had your interview? How is it like?
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Amylou998
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I’ve just done my interview, any ideas on how long it takes to hear?
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Natcastro
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(Original post by Amylou998)
I’ve just done my interview, any ideas on how long it takes to hear?
What kind of questions they ask?
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Tullsxx
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(Original post by elliemxxx)
Bump.

Have 2 interviews for this role in different locations, would appreciate some help

The email I received with the interview link provides nothing in terms of formatting or advice.
Hey! How did you find the interview? I have a pre-recorded interview to complete for a role based in Scotland and can’t find any advice either!

Thank you!
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Amylou998
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Has anyone had an update from interview?? My portal still says ‘your interview slot has been booked’ even though I did the interview last week lol!
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Abz3469
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(Original post by Amylou998)
I’ve just done my interview, any ideas on how long it takes to hear?
Any help on questions they asked will be good
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Amylou998
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Competency based questions , 2 of each behaviour. I can’t remember exactly what the questions were unfortunately sorry. I would just say to have 2 competencies for each behaviour - communicating and influencing, managing a quality service and making effective decisions.
Making effective decisions is the lead behaviour so that one should be strongest

Hope this helps
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CJF17
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Just wondered if anyone had heard back following their interview?
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Amylou998
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(Original post by CJF17)
Just wondered if anyone had heard back following their interview?
I’m still waiting... apparently it should be week commencing 22/3/21 so Monday .. DWP seem to take forever
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CJF17
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(Original post by Amylou998)
I’m still waiting... apparently it should be week commencing 22/3/21 so Monday .. DWP seem to take forever
i hope its this week.....such a long wait. which location did you apply for?
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Amylou998
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(Original post by CJF17)
i hope its this week.....such a long wait. which location did you apply for?
Birmingham. My application centre still says ‘your interview has been booked’ I emailed them they said It’s being assessed by panel 😳 it’s very nerve wracking
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CJF17
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(Original post by Amylou998)
Birmingham. My application centre still says ‘your interview has been booked’ I emailed them they said It’s being assessed by panel 😳 it’s very nerve wracking
it really is......good luck!!
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Amylou998
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(Original post by CJF17)
it really is......good luck!!
Thank you! Where did you apply? And what does your application centre say? Good luck to you, hope you hear soon
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CJF17
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(Original post by Amylou998)
Thank you! Where did you apply? And what does your application centre say? Good luck to you, hope you hear soon
Liverpool. It still says interview slot booked! Just have to keep positive and hope for the best but I really hope that we don't have to go through another weekend without not knowing!
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ang98
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Has anyone been waiting to hear back longer than 2 weeks?
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CJF17
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(Original post by ang98)
Has anyone been waiting to hear back longer than 2 weeks?
I did my interview on 5th March but I'm guessing they will only have started to go through all the interviews after the closing date which was 9th March. Such a long process but I guess they have a lot of interviews to go through.
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