Morrisons Assessment help?
You are working on the Customer service desk. A customer approached you and claims they have bought a product in error. They believed it was on offer, but when they looked at their receipt it appears it was not.
Please choose what you would do, by RANKING the options from best to worst, with 1 being the BEST response and 4 being the WORST.
Offer a refund
Check if it is a mistake, if it is, honour the deal
Offer to refund the difference immediately
Offer to swap the product for one that was on offer
I'm stuck on this question and would appreciate any help as I'm desperate. Thank you
Please choose what you would do, by RANKING the options from best to worst, with 1 being the BEST response and 4 being the WORST.
Offer a refund
Check if it is a mistake, if it is, honour the deal
Offer to refund the difference immediately
Offer to swap the product for one that was on offer
I'm stuck on this question and would appreciate any help as I'm desperate. Thank you
You are working in the beers, wine and spirits section. A customer approaches you and asks for a bottle of wine for a particular dish. You do not have it in stock.
Rank from 1 being the best response to 4 being the worst
Suggest an alternative
Ring another store to check availability
Recommend a local wine merchant who you know stocks this wine
Find out when it is going to be on stock and advise them of this.
Rank from 1 being the best response to 4 being the worst
Suggest an alternative
Ring another store to check availability
Recommend a local wine merchant who you know stocks this wine
Find out when it is going to be on stock and advise them of this.
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