HMRC Customer Service Consultant 2018/19

So I applied and passed the online tests on the 12th of November 18, went for my interview on the 28th and now I’m just playing the waiting game, I can’t find any threads for this particular vacancy, so just wondering who else is in the same position.. (hoping I’m not the only one that checks my application 3 times a day 😂😂)

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Reply 1

Bradmolchar

It takes forever! I went for an interview in August got a provisional offer subject to checks in October and got a start date on Monday so don’t worry you will here something just be prepared to wait.

Reply 2

Paaaige

Original post by Bradmolchar

I was originally supposed to attend an interview then, but I got into a little car accident 😩😩 to think I would have known by now.

Thank you, you’ll have to let me know how your first few days are!

Reply 3

Bradmolchar

Oh hope your ok! Thanks I will, I’ve been trying to find out what the training will be like but not had any replies! 🙈

Reply 4

Paaaige

Original post by Bradmolchar

Oh hope your ok! Thanks I will, I’ve been trying to find out what the training will be like but not had any replies! 🙈

It wasn’t anything big but it made me really late, I found this thread which was kind of helpful

https://www.thestudentroom.co.uk/showthread.php?t=5324584&page=3

And someone who got the job there said this-
“You you will do training for 5weeks then consolidation for 4weeks will all be 9 till 5 mond till frid.after that you will get your shift pattern which is 2weeks mond to fri 9-5 . One week 8-4 with a sunday 9 till 5.then one week late shift 12 till 8 working saturday 8 till 4.

Hope that helps!”

If that is of any use to you ... good luck!

Reply 5

Bradmolchar

That’s brill thank you so much :smile:

hope you hear something soon

Reply 6

cain89

I currently work in the same role been there since September I know you guys are ment to find out in next 2 to 3 weeks

Reply 7

Paaaige

Original post by cain89

I currently work in the same role been there since September I know you guys are ment to find out in next 2 to 3 weeks

Thank you for this, I have a rough idea now 🙏🏽
How do you like it there? If you don’t mind me asking ..

Reply 8

cain89

Original post by Paaaige

Thank you for this, I have a rough idea now 🙏🏽
How do you like it there? If you don’t mind me asking ..

Yh its a really good job to be in quite interseting. But just be prepared to be board at times work there is slow moving and there are teams that have no work to do.

Reply 9

Bradmolchar

Could you tell me what you did in your training please as I’m really nervous 😬

Reply 10

Anisablue

Hi guys and good luck on your application
Im in same boat as you lot am sure ppl have seen my user name. I am happy to help with any questions.
A little bio about me..
I joined hmrc in may 2017 as band AO customer service consultant in personal tax i did paye and self assessement i then got my promotion 18 month later and currently work as a band EO for DWP as a PIP case manager.I have just been interviewed a week ago for my next grade in HMRC HO compliance so guys in same boat the wait is awful!
Like i said any questions about civil service HMRC or Dwp i may be able to help x

Reply 11

Bradmolchar

Hi congratulations your doing really well! What was your training like? What sort of things do you do could you give me any advice? Thanks x

Reply 12

farah159

Hey guys,I have an video interview next week for HMRC tax specialist role. It’s a strength based interviewAny tips ?

Reply 13

Anisablue

Original post by farah159

Hey guys,I have an video interview next week for HMRC tax specialist role. It’s a strength based interviewAny tips ?

No idear sorry but there is a thread for it check public sector bit its on there

Reply 14

Anisablue

Original post by Bradmolchar

Hi congratulations your doing really well! What was your training like? What sort of things do you do could you give me any advice? Thanks x

Thanks!
Depends what depo you going into. Have you been placed in personal tax or business tax, debt management ...?
If personal tax ther traini g was 9 til 5 and you do need to be ok at math they give u a calculator. I liked training but after third week got board like being back at math class at school. You will learn about tax code and lots other stuff you woulf never of thoight you delt with.you learn usinh e learning, handout , group work and online simulations

Reply 15

Anisablue

Oh and one advice i will give you there is a lot to learn and you may feel like you will never get it but honestly you will it some how sticks in your head lol