I found the house in horrible conditions, dirty and things broken. We had to ask them to come and clean it again, they didn't do it much better. Extractor fan with oil, spiders in all the rooms, cigar butts in my room, fridge trays dirty, dirt behind the sofas and furniture, hair in my bed, kitchen faucet with water spots, increadibly dirty behind the beds. All this show that, if the apartment has been cleaned, it was not done thoughtfully at all, not even swept the rooms properly. Took photos for evidence. Not even broomed. Broken things were not fixed when requested, only removed and not provided others. They left us without hot water a hole weekend. Works in the building all through the year made the life quality awful (noise, dirt). Elevator always broken and not fixed quickly. They never solve your problems, always say that is another company the one in charge of your issue. Even though we received the house in awful conditions, when we left the house they managed to find one single thing dirty (even though the rest was much better than previously) and made us pay 70 pounds. Cheeky people, money machines, they do not care about tenants, only take advantage of the situation, Unpresentable.