I emailed programme leader complaint HELP

I had exactly the same thing happen to me. Stand your ground. Never try to make an excuse or otherwise put yourself on the defensive- make them do the explaining. Your aim should be to talk as little as possible while making them talk a lot! They've taken your money, they're changing the goalposts- you don't owe them a damn thing, but they owe you a really good explanation! If you meant what you said, then stand by that, never aplogise for it.

You're going down the correct channels for a complaint. If it's not getting listened to, take it higher, preferably with the backing of more students. If they try to punish you for it, contact someone higher up and the student union- they've got no right to bully you for a legitimate complaint about a service you're paying for.

I got really anxious too, I hate confrontation and like to please people too much, but there's times you owe it to yourself to put your foot down. For what it's worth, I listened to a lot of Johnny Cash and got myself pretty angry, and just kept thinking about what was wrong- that way it was easier for me to stick to my guns. Your mileage may vary on that though!

THANK YOU VERY MUCH! So I met up with the person and they didn't quite exactly answer my question. All they said was that they have now changed iy to a 4 year route if you want the specialism. Also, I was told to.email them on behalf of the group but in the meeting she said everyone else should email her separately.

She said that the degree name you applied foron UCAS.doesn't necessarily mean that will be named on you degree. I was really like confused by that like wth!

She still didn't feel apologetic as to what they did with us. Therefore some of my uni friends from the same course complained to the student union and they may now take it to the dean of education.

How can they possibily lie to us about such an important thing? I feel so bad and upset but in that meeting I stayed srong and kept making her do the explaining whereas I kept repeating myself.

Are you doing the same course? I really like ur advice although I read it late 😀👍

This is why I'd like to see university courses turned into a proper service. You pay your money, and the university makes an obligation to provide you with what you require. Nobody apart from universities would get away with stuff like that! We were straight-up lied to as well, on multiple occasions, and it baffles me how our course leader can come and talk to us with their head held high and give us a load of doublespeak without shame.

I've not really dealt with our SU, but we're a bit of an exception in that we're a very small university. My friends in other universities have had huge results by dealing with their student union. One had a terrible lecturer, one guy wrote up a letter and had most of the course sign it- literally a few weeks later he was replaced. If you can't get any leeway with this person, don't be afraid to go over their heads!

Most of all, don't forget, you're doing nothing wrong. This isn't school where you're going to get in trouble because you said a nasty thing about Miss Hill- you're absolutely doing the right thing for standing up for yourself and your classmates!

THANK YOU VERY MUCH! So I met up with the person and they didn't quite exactly answer my question. All they said was that they have now changed iy to a 4 year route if you want the specialism. Also, I was told to.email them on behalf of the group but in the meeting she said everyone else should email her separately.

She said that the degree name you applied foron UCAS.doesn't necessarily mean that will be named on you degree. I was really like confused by that like wth!

She still didn't feel apologetic as to what they did with us. Therefore some of my uni friends from the same course complained to the student union and they may now take it to the dean of education.

How can they possibily lie to us about such an important thing? I feel so bad and upset but in that meeting I stayed srong and kept making her do the explaining whereas I kept repeating myself.

Are you doing the same course? I really like ur advice although I read it late 😀👍

At first glance, it does seem like the changes that have been made are unfair, and this member of staff is using a bit of a divide and conquer approach. Out of interest, what year of your degree are you in? I think you have a valid complaint either way, but it's even more valid if you're now in your second or third year. Will you still have QTS after the three years?

I would encourage other people with complaints to email as well- even though she's changed her mind a bit, it will at least show a strength of feeling. I also think complaining to the SU is a good idea- they are there to represent student interests after all.

I'm wondering if this is a change that's been forced on them, for example by the government, so there isn't much they can do? If so, they should still be understanding about your concerns. Does the three year course still exist elsewhere?