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HI has anyone ever been through a role play, through a telephone interview before? and could tell me what to expect, thanks :smile:

Reply 1

proud nd luvin it

14

Original post by hasan4life

HI has anyone ever been through a role play, through a telephone interview before? and could tell me what to expect, thanks :smile:

I was brought here under false pretenses by your thread title, damn you... :tongue:

Reply 2

hasan4life

OP

15

Original post by proud nd luvin it

I was brought here under false pretenses by your thread title, damn you... :tongue:

haha

needed to make the title attractive to get more ppl to click :tongue:

Reply 3

Aliyam91

What sort of role play? I had a telephone interview but it was mainly questions...

Posted from TSR Mobile

Reply 4

hasan4life

OP

15

Original post by Aliyam91

What sort of role play? I had a telephone interview but it was mainly questions...

Posted from TSR Mobile

basically i have to take over a role, so basically play out a role of customer advisor :smile:

Reply 5

thunder_chunky

19

Original post by hasan4life

basically i have to take over a role, so basically play out a role of customer advisor :smile:

Don't um and err or hesitate too much. Make ysure you sound confident in everything you say.

Reply 6

Aliyam91

Oh okay, I didn't do that but I suspect the person on the phone will play the role of a customer (most probably a distressed or unhappy customer) and you will be expected to resolve the query they have.

This is just a guess based on what you have said. There is more info online about how to deal with tough/ unhappy customers.

Hope that helps :smile:

.

Posted from TSR Mobile

Well played

Original post by hasan4life

basically i have to take over a role, so basically play out a role of customer advisor :smile:

I had to do this for a medical school interview;

- Give them time to digest the information
- Ask if they have questions
- Maybe give them a leaflet before they leave?
- Find somewhere quiet
- Ask if theyd like a friend/family there (if its serious)
- Let them express their emotions
- Explain news+plan of action in an easy to understand, sensitive way!
- Apologise, take reponsibility, dont make too many excuses

Good luck!

Reply 9

hasan4life

OP

15

Original post by thunder_chunky

Don't um and err or hesitate too much. Make ysure you sound confident in everything you say.

thats my biggest weakness :colondollar:

Original post by Aliyam91

Oh okay, I didn't do that but I suspect the person on the phone will play the role of a customer (most probably a distressed or unhappy customer) and you will be expected to resolve the query they have.

This is just a guess based on what you have said. There is more info online about how to deal with tough/ unhappy customers.

Hope that helps :smile:

.

Posted from TSR Mobile

ah yes that makes sense, thanks :smile:

Original post by SleepySheep

Well played

lool

Original post by AtomicMan

I had to do this for a medical school interview;

- Give them time to digest the information
- Ask if they have questions
- Maybe give them a leaflet before they leave?
- Find somewhere quiet
- Ask if theyd like a friend/family there (if its serious)
- Let them express their emotions
- Explain news+plan of action in an easy to understand, sensitive way!
- Apologise, take reponsibility, dont make too many excuses

Good luck!

that makes sense thanks :smile:

Reply 10