SOMEONE PLZ REPLY, dont know wht to do

Just explain that to them. They should give you a refund.

there's no option for me to explain to them, all it says is return item for refund or rate the product
obvs i can't return the item if i never received it

There should be an option to contact seller in which you can explain what has happened.

I remember ordering a book from amazon that never arrived but I got a refund

Write a review explaining what’s happened. They may contact you? otherwise , is there no sender information on the package or within the package itself?

nope, everything has been taken within the package, including info abt the seller

how did you go about getting the refund having not received the book

It was a while ago but I think I went to 'your orders' and there was a request refund option

I ordered a phone case from amazon for my phone, it has just arrived today and I was about to open the package to already see that it seemed to have already been opened.

I proceeded to open it anyways and it appears that someone has opened the package and stolen my phone case! What do I do? I don't want them to send me another one as I have just realised that I ordered the wrong size case.

How do I go about getting a refund, or would you let them send another phone case and then just return it and get a refund that way.

Can't believe it was my luck! There are some very inconsiderate humans in this world. who can justify opening someone elses package and stealing the contents?! Someone must have done it at the distribution centre or the courier as I was actually in to receive the package and took it off of the courier.