Sainsburys Pre screening questions

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15pfreds
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#1
Hi Guys,
Im broke atm and I have found a job in sainsburys. Could you let me know my choices are correct?
Thanks
. SCENARIO 1 - PART A
One of your duties is to tidy the yard at the back of the store so that delivery lorries can easily access the loading area. A delivery is due shortly and there is still a lot of rubbish and empty crates in the yard which need to be moved inside. As you start doing this, a new colleague asks if you can come inside to help them with an issue.

What is the best course of action to take? . Required
( )Tell the colleague that you will help them as soon as you’ve finished tidying the yard.
( / ) Ask the colleague if they can help you tidy the yard and then help them with their issue.
( ) Suggest that the colleague asks another member of staff to help as you are busy.
( ) Go and help the colleague with their issue and then come back to tidy the yard.
2. SCENARIO 1 - PART B
What is the worst course of action to take? . Required
( ) Tell the colleague that you will help them as soon as you’ve finished tidying the yard.
( ) Ask the colleague if they can help you tidy the yard and then help them with their issue.
( ) Suggest that the colleague asks another member of staff to help as you are busy.
( / ) Go and help the colleague with their issue and then come back to tidy the yard.
3. SCENARIO 2 - PART A
You notice that there are no more bananas left out on the shelves. You go to the warehouse and find a box of bananas which look very ripe. You check the colour of the bananas against a colour chart which indicates that they are just about acceptable to be put out on the shelves.

What is the best course of action to take? . Required
( / ) Notify your manager and ask what you should do.
( ) Check with another colleague whether they agree that the bananas are acceptable to be put out.
( ) Put the bananas out on the shelves but check regularly to see how well they are selling.
( )Wait for another colleague to notice that the bananas have sold out and let them decide what to do.
4. SCENARIO 2 - PART B
( )What is the worst course of action to take? . Required
( ) Notify your manager and ask what you should do.
( ) Check with another colleague whether they agree that the bananas are acceptable to be put out.
( /) Put the bananas out on the shelves but check regularly to see how well they are selling.
( ) Wait for another colleague to notice that the bananas have sold out and let them decide what to do.
5. SCENARIO 3 - PART A
Today you have been asked to scan newly delivered items that arrive using a special handset. This is the first time since your training that you have used the handset and you are not sure if you remember how to use it correctly. A large delivery of milk has just arrived which needs to be scanned quickly.

What is the best course of action to take? . Required
( )Ask another colleague if they can help you scan the delivery and observe what they do.
( /) Before starting on the delivery, check with another colleague that you are using the handset correctly.
( )Tell your manager that you cannot scan the delivery as you do not feel confident using the handset.
( )Try to scan the delivery based on what you can remember from the training.
6. SCENARIO 3 - PART B
What is the worst course of action to take? . Required
( ) Ask another colleague if they can help you scan the delivery and observe what they do.
( ) Before starting on the delivery, check with another colleague that you are using the handset correctly.
( ) Tell your manager that you cannot scan the delivery as you do not feel confident using the handset.
( /) Try to scan the delivery based on what you can remember from the training.
7. SCENARIO 4 - PART A
A customer comes in looking to buy a particular brand of wine which they saw was on offer last week. Unfortunately this promotion has now ended and the wine is more expensive than they expected. They are irritated and come to complain to you about this.

What is the best course of action to take? . Required
( )Explain that there are many other wines available.
( / ) Offer to help them find an alternative wine at a similar price to the promotion.
( ) Show them other wines which are currently on promotion.
( ) Call over your manager to help manage the customer.
8. SCENARIO 4 - PART B
What is the worst course of action to take? . Required
( ) Explain that there are many other wines available.
( ) Offer to help them find an alternative wine at a similar price to the promotion.
( ) Show them other wines which are currently on promotion.
( /)Call over your manager to help manage the customer.
9. SCENARIO 5 - PART A
You are scanning in a new delivery of herbs and spices so that they can be logged on the stock control system. It is the first time you are doing scanning by yourself and your scanning handset tells you that there are more boxes of dry basil than expected. Your manager is currently in a meeting but there are other colleagues around.

What is the best course of action to take? . Required
( )Continue scanning the spices and wait for another colleague to notice the issue on the stock control system.
( )Stop scanning the spices and get on with other tasks until you can speak to your manager about the issue.
( )Ask a more experienced colleague for their advice on what to do.
( /) Quickly interrupt your manager’s meeting to speak to them about the issue.
10. SCENARIO 5 - PART B
What is the worst course of action to take? . Required
( / )Continue scanning the spices and wait for another colleague to notice the issue on the stock control system.
( ) Stop scanning the spices and get on with other tasks until you can speak to your manager about the issue.
( )Ask a more experienced colleague for their advice on what to do.
( )Quickly interrupt your manager’s meeting to speak to them about the issue.
11. SCENARIO 6 - PART A
Whilst re-stocking the shelves, you notice a customer in the same aisle. They have been browsing the same area of shelves for about 15 minutes.

What is the best course of action to take? . Required
( /) Greet the customer and ask if they are looking for any particular product.
( )Ask the customer if they need any help.
( )Wait for five minutes to see if the customer approaches you.
( )Make eye contact with the customer so they know you are available to help if necessary.
12. SCENARIO 6 - PART B
What is the worst course of action to take? . Required
( ) Greet the customer and ask if they are looking for any particular product.
( ) Ask the customer if they need any help.
( /) Wait for five minutes to see if the customer approaches you.
( )Make eye contact with the customer so they know you are available to help if necessary.
13. SCENARIO 7 - PART A
Today has been a busy day and you are running behind schedule. There are still two large deliveries which still need unloading and then sorting into aisles. One of your colleagues offers to help you however you know that they have not attended the required health and safety training needed to unload vans.

What is the best course of action to take? . Required
( ) Thank your colleague for the offer but continue to unload and sort products on your own.
( )Ask your colleague to help you unload the van and keep a close eye on them.
( / )Ask your colleague if they can help to sort products into aisles once you have unloaded the van.
( )Ask the colleague to speak to your manager and get approval from then before they help you with anything.
14. SCENARIO 7 - PART B
What is the worst course of action to take? . Required
( )Thank your colleague for the offer but continue to unload and sort products on your own.
( /) Ask your colleague to help you unload the van and keep a close eye on them.
( )Ask your colleague if they can help to sort products into aisles once you have unloaded the van.
( )Ask the colleague to speak to your manager and get approval from then before they help you with anything.
15. SCENARIO 8 - PART A
When re-stocking the shelves, fresh products need to be placed in date order with the older bags placed at the front and the fresher bags towards the back of the shelf. You notice that a new colleague is not following this rule.

What is the best course of action to take? . Required
( )Arrange for the colleague to shadow you for a day so that they can learn how to re-stock properly.
( )Observe the colleague over the next few shifts to see if they continue to make this mistake.
( / )Speak to the colleague and show them the best way to re-stock the shelf in date order.
( )Notify your manager about this issue.
16. SCENARIO 8 - PART B
What is the worst course of action to take? . Required
( )Arrange for the colleague to shadow you for a day so that they can learn how to re-stock properly.
( / )Observe the colleague over the next few shifts to see if they continue to make this mistake.
( )Speak to the colleague and show them the best way to re-stock the shelf in date order.
( )Notify your manager about this issue.
17. SCENARIO 9 - PART A
A driver has arrived early with their delivery. The loading area is not yet ready for the driver to enter as there are still bits of recycling which need clearing. You explain this to the driver but the driver explains that they need to leave for their next pick up. They start to get angry and raise their voice at you.

What is the best course of action to take? . Required
( / )Explain that you will clear the loading area as quickly as possible to allow them to unload.
( )Explain that they have arrived early and ask them to wait until their official delivery slot.
( ) Go and find your manager and ask them to speak to the driver.
( ) Tell the driver that you will try to find another colleague who can help with the clearing and unloading.
18. SCENARIO 9 - PART B
What is the worst course of action to take? . Required
( )Explain that you will clear the loading area as quickly as possible to allow them to unload.
( /) Explain that they have arrived early and ask them to wait until their official delivery slot.
( )Go and find your manager and ask them to speak to the driver.
( )Tell the driver that you will try to find another colleague who can help with the clearing and unloading.
19. SCENARIO 10 - PART A
Currently you are trained to do a range of tasks in the store where you work. You notice an opportunity to become trained in an additional task. This will help to cover when other colleagues are off work and to broaden your own knowledge.

What is the best course of action to take? . Required
( / )Ask your manager if you could become trained on this additional task, explaining the benefits to them.
( )Wait to see if this training opportunity comes up.
( )Mention to some of your colleagues that this is something you are interested in becoming trained in and see if they can help.
( )Wait until you have your next formal review with your manager and mention the training then.
20. SCENARIO 10 - PART B
What is the worst course of action to take? . Required
( )Ask your manager if you could become trained on this additional task, explaining the benefits to them.
( /)Wait to see if this training opportunity comes up.
( )Mention to some of your colleagues that this is something you are interested in becoming trained in and see if they can help.
( )Wait until you have your next formal review with your manager and mention the training then.
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BL-LL-JA-JD-8
Badges: 8
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#2
Report 1 year ago
#2
I believe, to the best of my ability, that these answers are somewhat correct. I can't exactly say whether they are exactly correct or not, however I can confirm that I did get an interview. I used my own answers and used these answers to consult too.
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babushkac4
Badges: 12
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#3
Report 10 months ago
#3
(Original post by fredopatterngang)
Hi Guys,
Im broke atm and I have found a job in sainsburys. Could you let me know my choices are correct?
Thanks
. SCENARIO 1 - PART A
One of your duties is to tidy the yard at the back of the store so that delivery lorries can easily access the loading area. A delivery is due shortly and there is still a lot of rubbish and empty crates in the yard which need to be moved inside. As you start doing this, a new colleague asks if you can come inside to help them with an issue.

What is the best course of action to take? . Required
( )Tell the colleague that you will help them as soon as you’ve finished tidying the yard.
( / ) Ask the colleague if they can help you tidy the yard and then help them with their issue.
( ) Suggest that the colleague asks another member of staff to help as you are busy.
( ) Go and help the colleague with their issue and then come back to tidy the yard.
2. SCENARIO 1 - PART B
What is the worst course of action to take? . Required
( ) Tell the colleague that you will help them as soon as you’ve finished tidying the yard.
( ) Ask the colleague if they can help you tidy the yard and then help them with their issue.
( ) Suggest that the colleague asks another member of staff to help as you are busy.
( / ) Go and help the colleague with their issue and then come back to tidy the yard.
3. SCENARIO 2 - PART A
You notice that there are no more bananas left out on the shelves. You go to the warehouse and find a box of bananas which look very ripe. You check the colour of the bananas against a colour chart which indicates that they are just about acceptable to be put out on the shelves.

What is the best course of action to take? . Required
( / ) Notify your manager and ask what you should do.
( ) Check with another colleague whether they agree that the bananas are acceptable to be put out.
( ) Put the bananas out on the shelves but check regularly to see how well they are selling.
( )Wait for another colleague to notice that the bananas have sold out and let them decide what to do.
4. SCENARIO 2 - PART B
( )What is the worst course of action to take? . Required
( ) Notify your manager and ask what you should do.
( ) Check with another colleague whether they agree that the bananas are acceptable to be put out.
( /) Put the bananas out on the shelves but check regularly to see how well they are selling.
( ) Wait for another colleague to notice that the bananas have sold out and let them decide what to do.
5. SCENARIO 3 - PART A
Today you have been asked to scan newly delivered items that arrive using a special handset. This is the first time since your training that you have used the handset and you are not sure if you remember how to use it correctly. A large delivery of milk has just arrived which needs to be scanned quickly.

What is the best course of action to take? . Required
( )Ask another colleague if they can help you scan the delivery and observe what they do.
( /) Before starting on the delivery, check with another colleague that you are using the handset correctly.
( )Tell your manager that you cannot scan the delivery as you do not feel confident using the handset.
( )Try to scan the delivery based on what you can remember from the training.
6. SCENARIO 3 - PART B
What is the worst course of action to take? . Required
( ) Ask another colleague if they can help you scan the delivery and observe what they do.
( ) Before starting on the delivery, check with another colleague that you are using the handset correctly.
( ) Tell your manager that you cannot scan the delivery as you do not feel confident using the handset.
( /) Try to scan the delivery based on what you can remember from the training.
7. SCENARIO 4 - PART A
A customer comes in looking to buy a particular brand of wine which they saw was on offer last week. Unfortunately this promotion has now ended and the wine is more expensive than they expected. They are irritated and come to complain to you about this.

What is the best course of action to take? . Required
( )Explain that there are many other wines available.
( / ) Offer to help them find an alternative wine at a similar price to the promotion.
( ) Show them other wines which are currently on promotion.
( ) Call over your manager to help manage the customer.
8. SCENARIO 4 - PART B
What is the worst course of action to take? . Required
( ) Explain that there are many other wines available.
( ) Offer to help them find an alternative wine at a similar price to the promotion.
( ) Show them other wines which are currently on promotion.
( /)Call over your manager to help manage the customer.
9. SCENARIO 5 - PART A
You are scanning in a new delivery of herbs and spices so that they can be logged on the stock control system. It is the first time you are doing scanning by yourself and your scanning handset tells you that there are more boxes of dry basil than expected. Your manager is currently in a meeting but there are other colleagues around.

What is the best course of action to take? . Required
( )Continue scanning the spices and wait for another colleague to notice the issue on the stock control system.
( )Stop scanning the spices and get on with other tasks until you can speak to your manager about the issue.
( )Ask a more experienced colleague for their advice on what to do.
( /) Quickly interrupt your manager’s meeting to speak to them about the issue.
10. SCENARIO 5 - PART B
What is the worst course of action to take? . Required
( / )Continue scanning the spices and wait for another colleague to notice the issue on the stock control system.
( ) Stop scanning the spices and get on with other tasks until you can speak to your manager about the issue.
( )Ask a more experienced colleague for their advice on what to do.
( )Quickly interrupt your manager’s meeting to speak to them about the issue.
11. SCENARIO 6 - PART A
Whilst re-stocking the shelves, you notice a customer in the same aisle. They have been browsing the same area of shelves for about 15 minutes.

What is the best course of action to take? . Required
( /) Greet the customer and ask if they are looking for any particular product.
( )Ask the customer if they need any help.
( )Wait for five minutes to see if the customer approaches you.
( )Make eye contact with the customer so they know you are available to help if necessary.
12. SCENARIO 6 - PART B
What is the worst course of action to take? . Required
( ) Greet the customer and ask if they are looking for any particular product.
( ) Ask the customer if they need any help.
( /) Wait for five minutes to see if the customer approaches you.
( )Make eye contact with the customer so they know you are available to help if necessary.
13. SCENARIO 7 - PART A
Today has been a busy day and you are running behind schedule. There are still two large deliveries which still need unloading and then sorting into aisles. One of your colleagues offers to help you however you know that they have not attended the required health and safety training needed to unload vans.

What is the best course of action to take? . Required
( ) Thank your colleague for the offer but continue to unload and sort products on your own.
( )Ask your colleague to help you unload the van and keep a close eye on them.
( / )Ask your colleague if they can help to sort products into aisles once you have unloaded the van.
( )Ask the colleague to speak to your manager and get approval from then before they help you with anything.
14. SCENARIO 7 - PART B
What is the worst course of action to take? . Required
( )Thank your colleague for the offer but continue to unload and sort products on your own.
( /) Ask your colleague to help you unload the van and keep a close eye on them.
( )Ask your colleague if they can help to sort products into aisles once you have unloaded the van.
( )Ask the colleague to speak to your manager and get approval from then before they help you with anything.
15. SCENARIO 8 - PART A
When re-stocking the shelves, fresh products need to be placed in date order with the older bags placed at the front and the fresher bags towards the back of the shelf. You notice that a new colleague is not following this rule.

What is the best course of action to take? . Required
( )Arrange for the colleague to shadow you for a day so that they can learn how to re-stock properly.
( )Observe the colleague over the next few shifts to see if they continue to make this mistake.
( / )Speak to the colleague and show them the best way to re-stock the shelf in date order.
( )Notify your manager about this issue.
16. SCENARIO 8 - PART B
What is the worst course of action to take? . Required
( )Arrange for the colleague to shadow you for a day so that they can learn how to re-stock properly.
( / )Observe the colleague over the next few shifts to see if they continue to make this mistake.
( )Speak to the colleague and show them the best way to re-stock the shelf in date order.
( )Notify your manager about this issue.
17. SCENARIO 9 - PART A
A driver has arrived early with their delivery. The loading area is not yet ready for the driver to enter as there are still bits of recycling which need clearing. You explain this to the driver but the driver explains that they need to leave for their next pick up. They start to get angry and raise their voice at you.

What is the best course of action to take? . Required
( / )Explain that you will clear the loading area as quickly as possible to allow them to unload.
( )Explain that they have arrived early and ask them to wait until their official delivery slot.
( ) Go and find your manager and ask them to speak to the driver.
( ) Tell the driver that you will try to find another colleague who can help with the clearing and unloading.
18. SCENARIO 9 - PART B
What is the worst course of action to take? . Required
( )Explain that you will clear the loading area as quickly as possible to allow them to unload.
( /) Explain that they have arrived early and ask them to wait until their official delivery slot.
( )Go and find your manager and ask them to speak to the driver.
( )Tell the driver that you will try to find another colleague who can help with the clearing and unloading.
19. SCENARIO 10 - PART A
Currently you are trained to do a range of tasks in the store where you work. You notice an opportunity to become trained in an additional task. This will help to cover when other colleagues are off work and to broaden your own knowledge.

What is the best course of action to take? . Required
( / )Ask your manager if you could become trained on this additional task, explaining the benefits to them.
( )Wait to see if this training opportunity comes up.
( )Mention to some of your colleagues that this is something you are interested in becoming trained in and see if they can help.
( )Wait until you have your next formal review with your manager and mention the training then.
20. SCENARIO 10 - PART B
What is the worst course of action to take? . Required
( )Ask your manager if you could become trained on this additional task, explaining the benefits to them.
( /)Wait to see if this training opportunity comes up.
( )Mention to some of your colleagues that this is something you are interested in becoming trained in and see if they can help.
( )Wait until you have your next formal review with your manager and mention the training then.
soo did you pass the assessment and get the job?? if so please tell me what the answers are, im in the same sitation as you were
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SHHC
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#4
Report 4 months ago
#4
Thank you for your answers, you angel! <3
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apolepol
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#5
Report 1 month ago
#5
(Original post by SHHC)
Thank you for your answers, you angel! <3
hi, can I have the answers too? I'm in the same situation as you were. Hope you can help me as well.
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Ahm_sajeel
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#6
Report 3 weeks ago
#6
Did you get the job ?
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