Hi,
So im in a bit of a dilemma.
I recently booked a holiday with my friends, travelling out in about a week’s time. Everything has been booked, both the hotel and train tickets from my card. However, i didn’t realise the dates clash with my partner’s mother’s birthday :/
Previous years we’ve always celebrated together so he’d really like me to be there and asked if i could perhaps change the dates or cancel and re-book at another time. Im not getting a refund from my hotel as it has a no cancellation policy.
This may sound a little naughty but he’s asked me to call the bank and tell them i didnt make the transactions so they refund me 😬 i really wnat to go on this holiday and cant be bothered with the hassle of cancelling plans and ruining it for the rest, but i also dont wsnt to break his heart in doing so.
So I want to ‘pretend’ i actually called the bank to report it as fraud but they didnt refund me as they said it was a genuine transaction...
So does anyone know how the fraud department in banks work? What the process is for investigating and what i could tell my partner the reason for the fraud rejection is?
If it helps, i paid via debit card and online on my phone. I have used this phone to purchase stuff previously and i have also used my card to purchase stuff since!
Thank you in advance (i know its an awkward one)