UniAcco taking a long time to refund booking fee deposit, what do I do?
Hey, so I paid for a booking fee/deposit for a room that actually turned out to be unavailable, so I asked for a cancellation and refund all within 24 hours (following their cancellation policy)
The website which is called UniAcco looked very legitimate and had great Trustpilot reviews, but now after actually paying I'm seeing some bad reviews.
My booking agent is taking forever to issue the refund and keeps saying it will be done at the end of the day then saying "No actually the room is available now" or "A refund can be done but we can try to secure another property so you don't have to pay again and again". Like dude, I just want my refund. I don't even want the room anymore and I followed the policy to a T.
What can I do about this? Genuine advice only. Thanks.
The website which is called UniAcco looked very legitimate and had great Trustpilot reviews, but now after actually paying I'm seeing some bad reviews.
My booking agent is taking forever to issue the refund and keeps saying it will be done at the end of the day then saying "No actually the room is available now" or "A refund can be done but we can try to secure another property so you don't have to pay again and again". Like dude, I just want my refund. I don't even want the room anymore and I followed the policy to a T.
What can I do about this? Genuine advice only. Thanks.
Reply 1
Original post
by veau17Hey, so I paid for a booking fee/deposit for a room that actually turned out to be unavailable, so I asked for a cancellation and refund all within 24 hours (following their cancellation policy)
The website which is called UniAcco looked very legitimate and had great Trustpilot reviews, but now after actually paying I'm seeing some bad reviews.
My booking agent is taking forever to issue the refund and keeps saying it will be done at the end of the day then saying "No actually the room is available now" or "A refund can be done but we can try to secure another property so you don't have to pay again and again". Like dude, I just want my refund. I don't even want the room anymore and I followed the policy to a T.
What can I do about this? Genuine advice only. Thanks.
The website which is called UniAcco looked very legitimate and had great Trustpilot reviews, but now after actually paying I'm seeing some bad reviews.
My booking agent is taking forever to issue the refund and keeps saying it will be done at the end of the day then saying "No actually the room is available now" or "A refund can be done but we can try to secure another property so you don't have to pay again and again". Like dude, I just want my refund. I don't even want the room anymore and I followed the policy to a T.
What can I do about this? Genuine advice only. Thanks.
Too many people are in the same situation rn.
Thanks and good luck
Reply 2
They told me the room I booked was not available after I paid the deposit and booking fee, but they only unded the deposit, not the booking fee. All other choices they recommended me were too far away. I asked for refund ofbooking fee, but they refused. Don't book via uniacco!
Reply 3
Did you Receive your deposit, please advise how. I cancelled my booking before 24 hrs and they told me wait for 7 working days.
Reply 4
Given the responses in these previous threads I would not be holding my breath:
https://www.thestudentroom.co.uk/showthread.php?t=7045599
https://www.thestudentroom.co.uk/showthread.php?t=7503223
https://www.thestudentroom.co.uk/showthread.php?t=7045599
https://www.thestudentroom.co.uk/showthread.php?t=7503223
(edited 1 year ago)
Reply 5
Original post
by username7193324Did you Receive your deposit, please advise how. I cancelled my booking before 24 hrs and they told me wait for 7 working days.
I would contact your bank, this company is a clear scam and your bank will probably have it flagged as such, my girlfriend received a refund for her deposit through her bank.
Reply 6
I had an awful experience with UniAcco and want to warn other students to avoid them at all costs. They are not what they claim to be. When I tried to book accommodation through them, they lied about being partnered with the accommodation provider. This misrepresentation led me to trust them initially.
They also promised that I would receive a refund if I changed my mind within 24 hours. Unfortunately, after deciding to cancel, UniAcco completely ignored me and never refunded my money. Their customer service vanished as soon as I asked for a refund.
I started using UniAcco after seeing many positive reviews on Trustpilot, but now I believe those reviews are misleading or even fake. After my bad experience, I found out that many other students have also been scammed by UniAcco.
UniAcco is nothing more than a middleman. If you're looking for accommodation, I strongly recommend contacting the providers directly instead of using their service. This company is a total scam, and students need to be aware of their dishonest practices.
They also promised that I would receive a refund if I changed my mind within 24 hours. Unfortunately, after deciding to cancel, UniAcco completely ignored me and never refunded my money. Their customer service vanished as soon as I asked for a refund.
I started using UniAcco after seeing many positive reviews on Trustpilot, but now I believe those reviews are misleading or even fake. After my bad experience, I found out that many other students have also been scammed by UniAcco.
UniAcco is nothing more than a middleman. If you're looking for accommodation, I strongly recommend contacting the providers directly instead of using their service. This company is a total scam, and students need to be aware of their dishonest practices.
Reply 7
Original post
by username7193324Did you Receive your deposit, please advise how. I cancelled my booking before 24 hrs and they told me wait for 7 working days.
We are still waiting for a refund from 3 weeks ago :-(
Reply 8
I had a very disappointing experience with UniAcco and IQ Lambert & Fairfield House.
From the start, UniAcco pressured us with constant calls and WhatsApp messages, saying that rooms were running out. Under this pressure, we booked quickly. I asked clearly about booking for 40 weeks instead of 44 or 51, and UniAcco confirmed in writing (via WhatsApp) that it would not be a problem. Later, I found out that IQ Lambert had no knowledge of this and did not accept it.
When I asked what would happen if I cancelled, UniAcco again assured me in writing that my deposit would be refunded within 4–5 business days. Trusting this, I paid. But just two days later, when we decided on a different option, neither UniAcco nor IQ Lambert helped me. Each told me the money was with the other, and in the end, no one took responsibility.
What makes this worse is that all these promises were given in writing on WhatsApp, yet once the payment was made, I was left without support. IQ Lambert also showed no interest in the wrong promises given on their behalf by UniAcco.
This entire process cost me not only money but also a lot of time and stress. Customers deserve honesty and accountability, not pressure and empty promises. I strongly advise others to be very careful before trusting UniAcco’s assurances.
From the start, UniAcco pressured us with constant calls and WhatsApp messages, saying that rooms were running out. Under this pressure, we booked quickly. I asked clearly about booking for 40 weeks instead of 44 or 51, and UniAcco confirmed in writing (via WhatsApp) that it would not be a problem. Later, I found out that IQ Lambert had no knowledge of this and did not accept it.
When I asked what would happen if I cancelled, UniAcco again assured me in writing that my deposit would be refunded within 4–5 business days. Trusting this, I paid. But just two days later, when we decided on a different option, neither UniAcco nor IQ Lambert helped me. Each told me the money was with the other, and in the end, no one took responsibility.
What makes this worse is that all these promises were given in writing on WhatsApp, yet once the payment was made, I was left without support. IQ Lambert also showed no interest in the wrong promises given on their behalf by UniAcco.
This entire process cost me not only money but also a lot of time and stress. Customers deserve honesty and accountability, not pressure and empty promises. I strongly advise others to be very careful before trusting UniAcco’s assurances.
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