Private forums not showing in the app
Problem Summary
Some forums on the app (at least for me) seem to be missing for me, I’m not sure about others.
Problem Details
Some forums on the app (at least for me) seem to be missing for me, I’m not sure about others.
I cannot see Ask the Community Staff, I can not see some of other private stuff that I’m supposed to have access to (if you’re part of the volunteer/support team or are an ex-volunteer then you’ll know what I’m talking about) etc.
Device
Mobile
Browser
TSR App
Link
Additional Information
I’ve already raised this issue previously and privately but I’m raising here again and hopefully it can be resolved ASAP.
I pretty don’t use the app nowadays though, muscle memory takes me to website instead despite this app actually being good and better than the website in some cases unlike the old app.
Some forums on the app (at least for me) seem to be missing for me, I’m not sure about others.
Problem Details
Some forums on the app (at least for me) seem to be missing for me, I’m not sure about others.
I cannot see Ask the Community Staff, I can not see some of other private stuff that I’m supposed to have access to (if you’re part of the volunteer/support team or are an ex-volunteer then you’ll know what I’m talking about) etc.
Device
Mobile
Browser
TSR App
Link
Additional Information
I’ve already raised this issue previously and privately but I’m raising here again and hopefully it can be resolved ASAP.
I pretty don’t use the app nowadays though, muscle memory takes me to website instead despite this app actually being good and better than the website in some cases unlike the old app.
(edited 1 year ago)
Original post by Talkative Toad
Problem Summary
Some forums on the app (at least for me) seem to be missing for me, I’m not sure about others.
Problem Details
Some forums on the app (at least for me) seem to be missing for me, I’m not sure about others.
I cannot see Ask the Community Staff, I can not see some of other private stuff that I’m supposed to have access to (if you’re part of the volunteer/support team or are an ex-volunteer then you’ll know what I’m talking about) etc.
Device
Mobile
Browser
TSR App
Link
Additional Information
I’ve already raised this issue previously and privately but I’m raising here again and hopefully it can be resolved ASAP.
I pretty don’t use the app nowadays though, muscle memory takes me to website instead despite this app actually being good and better than the website in some cases unlike the old app.
Some forums on the app (at least for me) seem to be missing for me, I’m not sure about others.
Problem Details
Some forums on the app (at least for me) seem to be missing for me, I’m not sure about others.
I cannot see Ask the Community Staff, I can not see some of other private stuff that I’m supposed to have access to (if you’re part of the volunteer/support team or are an ex-volunteer then you’ll know what I’m talking about) etc.
Device
Mobile
Browser
TSR App
Link
Additional Information
I’ve already raised this issue previously and privately but I’m raising here again and hopefully it can be resolved ASAP.
I pretty don’t use the app nowadays though, muscle memory takes me to website instead despite this app actually being good and better than the website in some cases unlike the old app.
Thanks for flagging this, I've raised this as an issue and will let you know when there are any updates!
Original post by RainbowLapras
Thanks for flagging this, I've raised this as an issue and will let you know when there are any updates!
Thanks
Posting to subscribe as I also raised this several weeks ago
Original post by 04MR17
Posting to subscribe as I also raised this several weeks ago
2 months ago for me, hopefully this issue will be resolved (people need to be able to see ask the community staff at a minimum in my opinion).
Original post by Talkative Toad
2 months ago for me, hopefully this issue will be resolved (people need to be able to see ask the community staff at a minimum in my opinion).
It's not about seeing it (I can) if when you post a thread in it you can no longer access the thread in any way. Private forum functionality hasn't been developed on the app. This was a problem with app 2 as well.
Original post by 04MR17
It's not about seeing it (I can) if when you post a thread in it you can no longer access the thread in any way. Private forum functionality hasn't been developed on the app. This was a problem with app 2 as well.
Well I can’t even see AtCS on the app in the first place, the forum is completely missing for me. Even when I clicked on the link to it through the app, i just get an infinite loading loop or I was able to see one thread (I didn’t bother to check if I could interact with the thread or not).
So yeah by see I’m talking about being able to access the forum, post in it, see AtCS resolved etc. Like you can on the website.
For CS to see: https://www.loom.com/share/ef652d51e2c24c1594e105ad8966c2bf (nice website, thanks).
If you want a version where you see it for Toad specifically then we can maybe do that but I can’t share that here for obvious reasons.
(edited 1 year ago)
Any updates on this because after 2 months I still can’t see missing forums notably AtCS.
Original post by Talkative Toad
Any updates on this because after 2 months I still can’t see missing forums notably AtCS.
Hey, thanks for your patience on this - we have this on our radar but it's not on the immediate roadmap. I'll pop an update here as soon as I have one for you
Original post by RainbowLapras
Hey, thanks for your patience on this - we have this on our radar but it's not on the immediate roadmap. I'll pop an update here as soon as I have one for you
Thanks, I think that it’s important for users to see AtCS in the app (as opposed to the other stuff).
Reply 10
Hi @Talkative Toad,
To help us figure out what's happening here, could you:
https://www.thestudentroom.co.uk/showthread.php?t=7463997
https://www.thestudentroom.co.uk/showthread.php?t=7466799
Let me know how you get on 🙂
To help us figure out what's happening here, could you:
1.
On web - click the 'Switch to React thread page' toggle to view this thread on React
2.
Then click the below links and see if you can access them when on the React experience?
https://www.thestudentroom.co.uk/showthread.php?t=7466799
Let me know how you get on 🙂
Original post by dinosaurchef
Hi @Talkative Toad,
To help us figure out what's happening here, could you:
https://www.thestudentroom.co.uk/showthread.php?t=7463997
https://www.thestudentroom.co.uk/showthread.php?t=7466799
Let me know how you get on 🙂
To help us figure out what's happening here, could you:
1.
On web - click the 'Switch to React thread page' toggle to view this thread on React
2.
Then click the below links and see if you can access them when on the React experience?
https://www.thestudentroom.co.uk/showthread.php?t=7466799
Let me know how you get on 🙂
I cannot access the links on react or ST2
(edited 1 year ago)
I also can't access the links above, ("You are not allowed to view this page"). React view on desktop though, rather than the app.
Reply 13
Original post by 04MR17
Posting to subscribe as I also raised this several weeks ago
Original post by Talkative Toad
2 months ago for me, hopefully this issue will be resolved (people need to be able to see ask the community staff at a minimum in my opinion).
Hi both - this should be fixed in the newest version of the app, could you let me know if it's working for you, please?
Original post by RainbowLapras
Hi both - this should be fixed in the newest version of the app, could you let me know if it's working for you, please?
It is and I'm very grateful. I will confess that the second app did make me lose hope that this function would ever be included in the third. Thank you .
Original post by RainbowLapras
Hi both - this should be fixed in the newest version of the app, could you let me know if it's working for you, please?
I cannot see all of my threads in ask the community staff resolved on the app but the rest seem to be mostly fine.
(edited 10 months ago)
I get this error when trying to see ask the community staff resolved, the rest seems to be fixed however.
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