Something happened today which really takes the biscuit. Yesterday night I was sick, and I was advised by 111 to call the GP in the morning to make an urgent appointment. Because I'm a regular patient there is an agreement that I will be seen twice a week by the same doctor. I understood that if I was sick and needed an urgent appointment, I would still be seen, however when I called the receptionist said I was only allowed to see that doctor and she wasn't available today. She then practically accused me of making up my own sickness. she didn't give me an apt, not because there were no doctors available, but because it was me. I am very angry and upset about this. the staff are now not only being rude, they are being hostile.
what can I do about this? Should I wait until I see my doctor and tell them what happened, or should I just change surgeries? this isn't the first time I've been treated unfairly and I don't want to be in this situation again. I still feel sick and I will probably go to A&E for something that could have been addressed at the clinic.
I don't believe I can rely on them anymore when I'm ill but I wanted other people's opinion.