I waited for their reply, which only came in today and have just asked for it to be escalated to head of admissions. Even the course director has said the transcript is fine.
This is their reply from today:
'It is The University of Manchester’s policy that an offer can only be made unconditional once we receive an applicant’s degree certificate. As already explained, you have until 31st August 2020 to send us a scanned/electronic copy of your degree certificate. It might be beneficial for you to ask your university’s Student Services centre to send you a digital copy as a number of universities currently have this system in place.'
****ing condescending as crap considering I already told them that 1) my graduation team has already said they don't know when students can expect to get a degree cert, 2) the course director said it was fine, 3) they completely ignored me asking why specifically the degree certificate was necessary, 4) the underlining as if I didn't get it the first 2 times they said 31st august.
The course director said to get in contact if there were issues so I've sent him another email, hoping he can help.
edit: I did link them to the link and quoted it for them as well, so thanks for that 😂
edit edit: I think my uni has literally just published new info on graduation, stating 18th august for a 'virtual ceremony', after which we will be able to apply to get our degree cert somehow. So am I just supposed to wait till then?
even their own page (
https://www.manchester.ac.uk/study/masters/admissions/after-you-apply/) states: 'If your offer is conditional, please send us proof of your degree results as soon as possible. Don't worry if you don't have your final degree certificate yet - all we need is your transcript showing proof of your final results.'