Privacy violation

Hi everyone, so I live in student halls, moved from one room to another and last night at 3am security walked into my room unannounced to put some starter boxes for new residents who will be coming in September. I am a summer student and changed rooms over the last few days. So anyways he walks in and I'm half naked in bed at 3am and he begins debating my residency in this room. 3 in the fking morning when I've gotta be up for work at 5!! So anyways he's shut my door and left and I messaged the accommodation team and they admit it's their fault that they didn't update their sheet and gave the security an old sheet hence my room was on a list. Is there anything I can do? They want to meet me on Monday to give me an apology but I honestly don't feel safe in what I thought was my own space, sounds silly but seriously :/ thank you

Hi everyone, so I live in student halls, moved from one room to another and last night at 3am security walked into my room unannounced to put some starter boxes for new residents who will be coming in September. I am a summer student and changed rooms over the last few days. So anyways he walks in and I'm half naked in bed at 3am and he begins debating my residency in this room. 3 in the fking morning when I've gotta be up for work at 5!! So anyways he's shut my door and left and I messaged the accommodation team and they admit it's their fault that they didn't update their sheet and gave the security an old sheet hence my room was on a list. Is there anything I can do? They want to meet me on Monday to give me an apology but I honestly don't feel safe in what I thought was my own space, sounds silly but seriously :/ thank you

Take a copy of your contract with you to the meeting as extra proof of their violation of any of the terms. Ask about their formal complaints procedure, and try to get what is said and/or promised in the meeting in writing or recorded in some way, so that they can't side-step anything later.

At the end of the day, they are completely at fault, and should accept full responsibility.

Hi there,

This sounds like such an annoying situation. Did they knock? Did they just walk in, or did they use keys to unlock your room and then enter?

You should possibly think about furthering your complaint. It is not okay to have been argued with at that time, especially considering it was a complete stranger. The accommodation people have admitted fault, so if you wanted to, you could request that your complaint be moved up the line. You may not receive much from it, but you could feel more confident that the matter was taken seriously, as it seems like it has shaken you.

Your safety and comfort is important - that is what the University is paying the accommodation people to look after, so you are well within your rights to be mad about this!

Hope this helps!

yes its their fault they want to express regret what more do you want. it was a mistake.

What would I expect for them to say that I would need in writing ? I'm definitely going to complain I'm working Monday and Tuesday though so I will be meeting with them on Wednesday, thank you.

For example, they might offer you a reduction in rent or % discount (they may not but it could happen), so something like that in writing would be essential to make sure that they honour it.