Did not complete Level 3 Apprenticeship - funding?

Hello,

I started a Level 3 Apprenticeship in Business and Admin in the Summer of 2017. Unfortunately I did not complete this due to my father's deteriorating health, who eventually passed away, as well as my own mental health issues.
I have finally 'recovered', despite also losing my Grandmother at the start of the year, and want to continue with another similar apprenticeship.
I got in touch with the Training Provider I chose for my apprenticeship, and they said since I did not complete the apprenticeship, I would not be able to join them again due to the course funding from the Government. She also mentioned that it would be difficult to find funding elsewhere in other training providers, so I'd be better off searching for Level 4 Apprenticeships instead.

I feel this is rather unfair - due to my father's death, I cannot complete another Lvl3 Apprenticeship anymore, and I don't have the qualifications for a Level 4 - hence why I chose to do a Level 3!

I'm unsure how correct she was (a representative of the training provider), and not sure where to turn to for this. Many thanks.