I did a CDT course at a university in London. Due to bad financial circumstances, I was forced to do 16-20 hours of part time work a week (sometimes up to even 30). I was doing this while having to submit 4 coursework deadlines a week. No one else in my cohort worked a single part time job. In fact, we were told to because the Masters course is extremely intense.
The reason why my financial situation was bad is because I come from a very poor household; no one in my family has a job. Even though I was receiving money from scholarship - it wasn't enough to cover both rent and living expense in London.
Also, before I even started the course, I was already £2000 in debt, due to having to pay £3000 in advance for my flat. Despite this I managed to score 59.4% in the taught element of the masters course. The thing that really let me down was the research element of the maters course. Basically, I was given an extremely incompetent supervisor whom didn't know what he was doing, didn't give me the necessary softwares for me to actually achieve what he wanted me to do, and was asking me to do things that he had no real understanding of himself. I would email him my codes a week in advance - only to meet him in his office to find out that he hadn't looked at it (despite asking me to send it to him a week in advance).
Our meetings mostly lasted 10 minutes. And he was happy with me just achieving the bare minimum. I complained about him, to my CDTs personal tutor, but nothing happened. In the end, I ended up achieving 54% in the research part of my course.
My overall grade was 57% - unneeded 60% to progress into the PhD part of the CDT. I appealed immediately after receiving my grades. I appealed about the terrible supervision I received.
My first appeal was unsuccessful. Despite writing a lot of paragraphs about how terrible the supervision was (and showing email proofs and everything) - the decision letter from my university stated that "because he only achieved 59% in the taught part of the course, we feel that the 54% was a fair result; he hasn't shown that he's above this grade". The CDT did not know I was working 16-20 hours a week. I submitted my second stage appeal nearly 2 months ago.
I gave additional proofs about my financial situation. I haven't heard anything back yet. Is this normal? Thank you for reading.