I had an interview for M&S and got the job as a sales assistant about four weeks ago now. I really liked how they didn’t seem to care that I didn’t have very much previous work experience, i don’t think they even asked lol I think I brought up that I worked in a restaurant and they also didn’t care that i was young either (I’m 16 btw). My interview was before the role play so I had to pass that before getting to do the role play. The interview was around six easy questions. Things like “explain a time when you had to present a new idea that you thought would be of benefit, this could be in school, previous work etc”. Stuff like that, they basically want to figure out if you can speak clearly and if you would come across well to customers. As for the role play I was given a booklet with a menu for a vegetarian range. An employee came in (acting as a customer) and said that he was having a dinner party for Vegetarian friends and needed squash or something (I forget lol) in order to make a pie. You had to basically look and see if it was in stock or not and the squash wasn’t so I offered alternatives like pumpkin and sweet potato and then he asked for some deserts and it was the same kind of thing. There was a 3 for 2 deal or something like that so I made sure to tell him about that as well. Just remember they do the role play and interview mostly to see how you would come across to a customer so just be yourself, relax, speak clearly and speak how you would during the role play the same way you would do to a customer in the store if you worked there. ps when I was doing my training the people who I was training with said that they were asked in their interviews to describe a time when they were “in touch”, “innovative” and something else beginning with ‘i’ sorry I forget exactly what it was lol. I’m not sure if the guy forgot to ask me that in the interview or if he chose a different question maybe or maybe he just worded it completely differently. Don’t sweat about it tho cause the interviewer is on your side they aren’t trying to catch you out. Good luck