Home Office - Customer Services Group -

Hey, I applied on 25/11/2022 and latest info is from 25/01/2023 and is still on "Awaiting interview results". I feel like they may take until March 2023 for any final interview results to be processed. Some people have stated of getting results by January 2023 for those who applied back in November last year.

Wow that was a long wait for them! I don’t think we’ll hear back this month. What’s taking them so long?

Wow that was a long wait for them! I don’t think we’ll hear back this month. What’s taking them so long?

Hey, I finally got my results this morning and was unsuccessful with a 14 scores overall. This was for one of those entry level positions so in the end they are still very complicated to many other common roles on private sectors. Wish you good luck to all those out there still taking exams. I wasn't expecting much considering all the efforts needed for this entry level work I imagine those on junior position roles are mostly covered internally or they make it extra hard to take anybody externally.

Got my results this morning too. I’ve been unsuccessful with a score of 11. I thought 12 was the pass score? Aren’t you on the reserve list? Was this for London?

Just got offered one of these roles, anyone else doing it?

Hey, thanks!

To be honest I don't remember the interview (I did it back around Feb and since applied for about 6 different roles so have done quite a few interviews and they all felt a bit samey) so unfortunately I can't give you any hints to the questions but they were all pretty basic, so don't sweat it!

It was actually my first ever CS interview and I was very nervous and didn't know what to expect, but it was actually all fine.

You'll do great!

Just got offered one of these roles, anyone else doing it?

Anyone started this job yet? In liverpool? Enjoying it?

Yes, I have started in January 2024. Ended up with a work offer called Litigation Caseworker which looks at various legal challenges raised by the members of the public and how to assist them with visa & immigration policies. Is nothing but a glorified “customer services centre” under the government department. There is no easy way of internal transferring once you accept the job offer (be happy with the result or don’t take it). I have mostly worked as a technical support advisor so this is completely different for me personally and having to commute from London isn’t easy. I wish I was told in advance about the location not 1 week before commencing job role.

Also, was told by my colleagues and members this is the hardest working department for the home office so not helping the cause. Sadly, I have resigned long ago from my position before so couldn’t reject the offer or would be back to be unemployed.

Thank you for replying, i was worried this may be the case so I didn’t take the offer. I hope it improves for you

Yes, thank you stranger. I thought people should know the experience with the Government Recruitment Services being poor and truly living to their ill famed reputation. If you can keep working in the private sector and job-hopping for a greater cause by all means do it! If you have experience more than 1 year in something then any other profession is suitable. Do not take this opportunity to work as a civil servant unless it’s your first job out of university or don’t have a degree, tbh!

I just wanted to share my experience as these people make candidates wait so long and gave me PTSD having to check for the “update” email coming from the Civil Service portal. I won’t be ever applying for any further position with them that’s for sure.