Communicating and Influencing-Civil service job application/interview

Hi Everyone,

looking at the civil service applications and I don't quite understand this behaviour/competency which is 'Communicating and influencing'. What kinds of example may I use for this, I've done coaching/mentoring and some team leading. Can someone please let me know if I am going in the right direction and please give me any tips as I seem lost where to start?

thank you

You need to think of an occasion when you have put forward information and ideas that has changed an outcome, ie what you have communicated has influenced the thinking of an organisation/informal group/individual so that they have taken a different course of action. I would say your example would come out of the team leadership; what did this involve?

thank you Surnia, it was leading a team of volunteers on phone lines. another example is when I was recruiting a team of volunteers. and recently got some experience as a group coordinator which supports the team and I have to communicate with the manager frequently.

So, have you changed the way the volunteers/team do things, or got management to, eg introduced new policies or training? If so, was there a tangible result to which you could refer? You could say, for example, that new policies were written, but was there anything like cost savings, increase in sales?

I did increase funding after changes to the way training was done. I always thought that for new policies to be written you have to be quite senior or is that incorrect?

would you be able to look at my competed example if you don't mind thanks

The funding one sounds good and yes I'm happy to have a look at your wording

Sorry, do you mean being senior in the Civil Service to write new policies? Not really. Policies is a general word I've used and anyone can put forward changes to, for example, their terms of reference or propose a more efficient way of doing things. I've been in the Armed Forces and MOD Civil Service and throughout my career I have written and ended up implementing all kinds of technical proposals, business plans, quality improvements, amendments to engineering procedures. What role are you applying for?

Hi Everyone,

looking at the civil service applications and I don't quite understand this behaviour/competency which is 'Communicating and influencing'. What kinds of example may I use for this, I've done coaching/mentoring and some team leading. Can someone please let me know if I am going in the right direction and please give me any tips as I seem lost where to start?

thank you