Hi, i been waiting for a month to change my conditional offer to inconditional. I've been sent the documents needed to fulfill the condition, sent an email asking when will ik about the results (no response), i called 2 times (first to ask if i need to send anyother documents, second time they told me they would contact me last week, they didnt) and these attempt led to nothing. I got recomend to contact the head of my course to ask about this matter but i dont know if its really appropiate