University hasn’t received my clearing application

I’m having an issue where the university I applied to through clearing hadn’t received my application, but UCAS says that they have. I want to be released for Clearimg and UCAS say they can’t do it and it has to be the university, and the university is saying they don’t have an application and UCAS needs to do it.

I’m not sure what to do. Has anyone else experienced this issue?

Thank you

What a mess. Have you been speaking to UCAS and the university on the phone? Or have you been exchanging emails?

If you've been using email, have you been exchanging messages with them separately? If so, then I suggest you send an email to them both, attaching the conversation with UCAS (where they say the university has your application) and with the university (where they say they don't) and hope that they're able to sort it out by communicating directly with each other.

If you've been doing this on the phone, you could try doing a three-way phone call (with the same aim - of getting them talking to each other), although might be more difficult to achieve.

I've been calling and emailing. The university doesn't respond to emails are at all, and I can't do a 3-way phone call I don't think.

I'm honestly shocked at the way the university is acting, their staff are so untrained and rude. I've had the phone put down on me several times despite being polite, and they don't seem to understand the way Clearing works at all. I think they have outsourced the admissions work...