Rejected by Student Finance England?

Hi,

I got a letter today saying that I'm not eligible for funding and I'm so confused as to why.

Here's my background:

I am 26, I have been to university before and I have a fdsc qualification.

I applied for a BA degree in a totally different field as I want to retrain.

I was told by numerous people at my applied to university including the finance department that my circumstances would mean I can be funded but not the first year due to previous funding (2 years) I've already had.

What it says in the letter is that I'm not entitled course funding or maintenance loan because I am "applying to a course with a qualification equal to or lower than a qualification I already have".

But I don't???

A fdsc is a level 5 and a BA is a level 6. That's not equal and it's not lower.

I don't understand why I've been sent this. Can I even call them about this? There is a phone number on the letter but I don't want to be on hold forever if I have no hope of getting anywhere.

I'm really stressed and confused because I don't understand. This isn't an equal or lower qualification and I thought everyone was entitled to a maintenance loan if applying for student fiance unless you earn a lot of money which I don't.

Honestly don't know what to do and if they will even listen to me

Hi,

I got a letter today saying that I'm not eligible for funding and I'm so confused as to why.

Here's my background:

I am 26, I have been to university before and I have a fdsc qualification.

I applied for a BA degree in a totally different field as I want to retrain.

I was told by numerous people at my applied to university including the finance department that my circumstances would mean I can be funded but not the first year due to previous funding (2 years) I've already had.

What it says in the letter is that I'm not entitled course funding or maintenance loan because I am "applying to a course with a qualification equal to or lower than a qualification I already have".

But I don't???

A fdsc is a level 5 and a BA is a level 6. That's not equal and it's not lower.

I don't understand why I've been sent this. Can I even call them about this? There is a phone number on the letter but I don't want to be on hold forever if I have no hope of getting anywhere.

I'm really stressed and confused because I don't understand. This isn't an equal or lower qualification and I thought everyone was entitled to a maintenance loan if applying for student fiance unless you earn a lot of money which I don't.

Honestly don't know what to do and if they will even listen to me