Just finished first year, going into second year. I started to dislike my course in the first few weeks so I told them I wanted to change to another specific course. Multiple staff, from both departments, said I just need to finish the first year and I can transfer, both in person and via email, also saying if there is space I would be able to transfer. Now I have finished the first year and now other staff are now the only people responding to me, and they are completely refusing to let me transfer. I have told them everything but they are refusing to acknowledge this. What do I do? I just want to internally transfer and start from first year again, and I meet all the requirements.